Imaging Access Navigator

OU Health•Oklahoma City, OK

About The Position

General Description: Under limited direction, functions on the multidisciplinary team as an advocate and educator for patient; Schedules patient testing/procedures and ensures testing/procedure is scheduled in appropriate location with appropriate resources; Obtains pre-certification/authorization numbers and enters into the scheduling or registration system; Obtains and enters accurate insurance information. Essential Responsibilities: Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. Coordinates patient care throughout the continuum of care in collaboration with the multidisciplinary team Serves as a resource for care management Utilizes advanced practice expertise to ensures testing/procedure is scheduled in appropriate location with appropriate resources Works in collaboration with internal and external interdisciplinary team members to achieve excellence in customer service Communicates with all members of the team on behalf of the patient Schedules patients for imaging testing/procedures in the hospital information system Selects accurate insurance carrier plans and informs patient and/or physician office staff of any carrier that is out of network or of any carrier that may result in a decrease of benefits Inform the physician office staff and/or patient of any testing requirements according to the instructions and queries in the scheduling module Obtains, and/or works in coordination with the physician office, pre-certification/authorization numbers and enters them into the scheduling module Utilize appropriate method/tool to communicate with patient access and other facility departments as necessary Receive, maintain, and index physician orders per facility and SSC standards and guidelines General Responsibilities: Performs other duties as assigned

Requirements

High School Diploma or GED required.
0-3 years of experience.
Knowledge of imaging equipment locations and abilities.
Must communicate clearly and concisely.
Establishes and maintains long-term customer relationships, building trust and respect by consistently meeting or exceeding expectations.
Ability to work effectively as a team member.
Knowledge of medical terminology.

Nice To Haves

Associates degree preferred.
Prior scheduling experience in radiology or physician office preferred.
Prior imaging experience preferred

Responsibilities

Coordinates patient care throughout the continuum of care in collaboration with the multidisciplinary team
Serves as a resource for care management
Utilizes advanced practice expertise to ensures testing/procedure is scheduled in appropriate location with appropriate resources
Works in collaboration with internal and external interdisciplinary team members to achieve excellence in customer service
Communicates with all members of the team on behalf of the patient
Schedules patients for imaging testing/procedures in the hospital information system
Selects accurate insurance carrier plans and informs patient and/or physician office staff of any carrier that is out of network or of any carrier that may result in a decrease of benefits
Inform the physician office staff and/or patient of any testing requirements according to the instructions and queries in the scheduling module
Obtains, and/or works in coordination with the physician office, pre-certification/authorization numbers and enters them into the scheduling module
Utilize appropriate method/tool to communicate with patient access and other facility departments as necessary
Receive, maintain, and index physician orders per facility and SSC standards and guidelines
Performs other duties as assigned