Image Transaction Specialist - Onsite

Western & Southern Financial Group•Fremont, MI

9d•Onsite

About The Position

Overview Scans and indexes paper documents into the imaging system to trigger workflows for further electronic processing throughout the organization. Prioritizes imaging functions to fulfill requests in a timely and quality manner. All documents are to be handled in accordance with departmental standards including established time service and quality standards. Applies the correct indexing schema to each document to ensure appropriate downstream processes trigger if applicable. Responsibilities What you will do: Distinguishes between and correctly identifies incoming correspondence for all business units and all departments. Requires mastery over unique document types and the associated workflow processes for identifying and distributing incoming correspondence. Includes mastery of related imaging software packages. Sorts and prioritizes incoming mail, checks and faxes into multiple departments. Prepares documents for scanning. Scans incoming mail, checks and documents received from business units. Prioritizes incoming work for same-day processing in accordance with guidelines. Processes requests for archived images (fiche/film) until all archived records are imaged and/or purged based on record retention requirements. Reviews return mail (general) and makes updates to system records when applicable. Indexes scanned documents to the correct policy file and distributes to designated workflow folder for additional electronic processing. Ensures that images are of highest imaged quality. In cases where images are not clear, the processor will delete the image(s) and rescan. Provides excellent customer service to internal customers. Includes answering questions related to imaged documents, rescanning or reindexing the image. Maintains or exceeds production and quality targets. Assists in completing audits for Quality Review as necessary. Fosters teamwork by assisting team members in meeting designated timeframe for all documents received. Develops and presents structured job-specific training as management directs. Includes both on-the-job training as well as the creation and periodic updating of departmental training manuals and other training materials. Performs duties related to the administration of Company retention policy, including daily filing duties as well as periodic purging of documents for destruction. This may include sorting work batches into boxes. Upholds the highest level of integrity regarding compliance with all Company ethics, privacy policies and industry regulations. Assists with preparation of indexed batches/boxes for onsite storage. May require the ability to occasionally lift and move boxes. Performs other duties as assigned. Complies with all policies and standards.

Requirements

High School Diploma - Required
Proven experience working independently while handling high volumes, multiple duties and completing assigned tasks accurately and on a timely basis in a fast-paced environment.
Requires the ability to continuously make repetitive motions of the wrists, hands and/or fingers. - Required
Proven experience with meeting multiple deadlines. - Required
Demonstrated experience working effectively within a team. - Required
Proven experience handling and effectively resolving customer problems. Must cite examples where independent decision-making and initiative were demonstrated. - Required
Demonstrated strong attention to detail with excellent organizational skills.
Proven flexibility when faced with changes; must provide examples of grasping and initiating new concepts.
Provide examples of consistently meeting and/or exceeding productivity and quality goals.
Proven excellent verbal and written communication skills with the ability to convey information to internal and external customers in a clear, focused and concise manner while following proper rules of punctuation, grammar, diction and style.
Working knowledge of word processing, spreadsheet and e-mail applications required.

Nice To Haves

Some college work - Preferred
Previous experience with a professional imaging software package preferred.
LOMA, CLU, or other industry designations considered a plus.
Upon Hire - Preferred

Responsibilities

Distinguishes between and correctly identifies incoming correspondence for all business units and all departments.
Sorts and prioritizes incoming mail, checks and faxes into multiple departments.
Prepares documents for scanning.
Scans incoming mail, checks and documents received from business units.
Prioritizes incoming work for same-day processing in accordance with guidelines.
Processes requests for archived images (fiche/film) until all archived records are imaged and/or purged based on record retention requirements.
Reviews return mail (general) and makes updates to system records when applicable.
Indexes scanned documents to the correct policy file and distributes to designated workflow folder for additional electronic processing.
Ensures that images are of highest imaged quality.
Provides excellent customer service to internal customers.
Maintains or exceeds production and quality targets.
Assists in completing audits for Quality Review as necessary.
Fosters teamwork by assisting team members in meeting designated timeframe for all documents received.
Develops and presents structured job-specific training as management directs.
Performs duties related to the administration of Company retention policy, including daily filing duties as well as periodic purging of documents for destruction.
Upholds the highest level of integrity regarding compliance with all Company ethics, privacy policies and industry regulations.
Assists with preparation of indexed batches/boxes for onsite storage.
Performs other duties as assigned.
Complies with all policies and standards.