IMA GUEST SERVICE MANAGER

State Of Illinois-posted about 1 year ago

$37,440 - $37,440/Yr

Full-time

Springfield, IL

Executive, Legislative, and Other General Government Support

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The Guest Service Manager at the Department of Military Affairs is responsible for overseeing front desk operations at Camp Lincoln in Springfield, IL. This role involves managing guest check-ins and check-outs, ensuring compliance with eligibility criteria, and maintaining a clean and welcoming front desk area. The position requires strong customer service skills and the ability to handle various administrative tasks related to guest management.

Ensure front desk area and lobby remains clean.
Register and assign rooms to guests, issue room keys, and escort guests to rooms as needed.
Ensure that only authorized patrons use government-sponsored quarters.
Calculate and post charges to a patron's account and balance totals with control records.
Maintain current check-out list and print backup reports from the property management system.
Update housekeeping status of rooms and perform other duties as assigned.

Two years' experience or education with computer software, hardware, and AV equipment.
Ability to accurately maintain and update guest room assignments and patron accounts.
Professional customer service skills to greet and assist visitors and callers.
Compliance with established patron eligibility criteria during guest registration.
Ability to prepare reports according to regulations or established deadlines.
Knowledge of safety and security policies and regulations.

Flexible jobs that provide a gold standard of benefits.
Top-tier benefits and great retirement packages.

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