Illustration Systems Analyst

National Life • Montpelier, VT

274d

About The Position

Come join one of America's fastest growing insurance companies with a stable history of 175 years. At National Life Group (“NLG”), we offer a flexible work environment with opportunity for growth. As a mission-driven business, our promises are as important as the products we sell. We encourage our associates to live our values: Do Good. Be Good. Make Good. Our mission extends beyond the insurance and annuities policies that we sell. Our cause is also to make the world a better place through grants from our charitable foundation, paid time for our employees to volunteer, environmentally sustainable and healthy work sites, and events that promote the work of nonprofits in our own backyard. We invite you to explore what we have to offer and to join our cause. This position is part of the Life & Annuity Solutions team, which is responsible for designing, implementing, and managing our life and annuity products. The team is at the forefront of delivering innovative solutions that enhance customer experience and drive business growth. This role contributes to customer experience and business analyst functions within the company's new issue and inforce illustration systems for life and annuity products, riders, and illustration system enhancements. By helping to ensure the smooth functioning and continuous improvement of these systems, this position supports both operational excellence and customer satisfaction. A successful candidate thrives in a fast-paced environment, ensuring accuracy through rigorous testing and/or critical thinking while balancing multiple priorities with adaptability, exceptional attention to detail, and a proactive approach to problem-solving. This position will report to the AVP and Actuary, L&A Delivery Solutions. This is more than just a business analyst role—it's an opportunity to shape the future of life and annuity solutions, collaborate across teams, and drive meaningful improvements that impact both our customers and the business. If you're looking for a role where you can innovate, grow, and make a difference, we'd love to hear from you!

Requirements

• Bachelor's Degree or equivalent combination of education and experience.
• Proven ability to build relationships and collaborate effectively across departments.
• Strong verbal and written communication skills, with experience translating complex business requirements into technical documentation.
• Ability to manage multiple priorities independently and drive results in a fast-paced environment.
• Highly organized, proactive, and solutions-oriented.
• Creative problem solver with a track record of identifying and implementing process improvements or innovative solutions.
• 2-3 years experience working with life insurance and/or annuity products and riders.
• Proficiency with illustration systems for life and/or annuity products.
• Proficiency in performing User Acceptance Testing (UAT) and developing detailed test plans.
• Background in User Interface (UI) and/or User Experience (UX) design.

Responsibilities

• Lead efforts in maintaining an accurate and functional illustration system while driving towards an accelerated pace of system implementation and its continuous improvement.
• Own the creation and refinement of business requirements for User Interface (UI), NAIC-compliant illustrations, and other projects, collaborating directly with developers and stakeholders.
• Develop and refine detailed test strategies, build test cases, create traceability matrices, and define expected results independently, while assisting more junior teammates in doing the same.
• Independently execute User Acceptance Testing (UAT), identifying and resolving defects while ensuring system accuracy and functionality.
• Monitor and manage system defects and enhancements utilizing issue tracking tools, ensuring timely follow-ups, ensuring timely resolution and communication with relevant stakeholders.
• Identify and drive improvements in illustration processes.
• Analyze and troubleshoot complex illustration system issues, identifying root causes and working with development teams to implement solutions.
• Produce new issue and inforce illustrations for products and policies with characteristics not currently supported by existing systems, ensuring accuracy and compliance.
• Proactively identify, recommend and implement enhancements that improve both the buying and selling customer experience, providing business insights and data-driven analysis.
• Independently collaborate with key stakeholders across departments, including third-party vendors (e.g., Hexure), Distribution Innovation, Product Development, Marketing, Legal & Compliance, and Customer Innovation.

Benefits

• Flexible and customizable benefits starting day one.

What This Job Offers

• Job Type: Full-time
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree