IL Receptionist
About The Position
As Independent Living Resident Services Front Desk Receptionist, you are the person who will act as the face of the company and create that lasting first impression. This is first and foremost a hospitality position. You are greeting guests and connecting them with the right staff or residents, managing visitor traffic, answering and directing phone calls, and enforcing protocols and policies to ensure the safety of our residents. Maintaining resident logs and work requests, accepting and routing deliveries, arranging reservations for guest room stays, and creating daily reports of events that transpired during your shift. Emergency situations must be handled quickly calmly and with great dignity for the resident. Must be able to walk several miles during the shift for security purposes, you will be sitting anywhere from 50% to 70% of the shift and be able to lift up to 50 lbs.
Requirements
- Customer Service
- Teamwork
- Positivity
- Adaptability
- Written and verbal communication
- Active Listening
- Interpersonal
- Attention to detail
- Organized
- Multitasking
- Professional
- Patience
- Basic Computer Skills
Responsibilities
- Greeting guests
- Connecting guests with staff or residents
- Managing visitor traffic
- Answering and directing phone calls
- Enforcing protocols and policies
- Maintaining resident logs and work requests
- Accepting and routing deliveries
- Arranging reservations for guest room stays
- Creating daily reports
- Handling emergency situations
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
