IL CSS Specialist

Encore Capital•Troy, MI

70d

About The Position

The IL CSS Specialist is responsible for supporting the Internal Legal Department in a multitude of compliance related and administrative tasks. This includes the monitoring of automated and manual processes to ensure the proper handling of outsourced accounts, as well as the participation in projects / analysis as needed and provide and communicate performance, initiative, and / or process results. This position requires strict adherence to process guidelines and instructions.

Requirements

EDUCATION: High School Diploma FIELD OF STUDY: General Education
EXPERIENCE: Required: 1 - 2 years customer service or clerical experience.
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
Good written communication and documentation skills
Proficiency with Microsoft Office products
Ability to effectively prioritize and multi-task
Excellent attention to detail

Nice To Haves

EDUCATION: Bachelor's FIELD OF STUDY: Business or Related Field
EXPERIENCE: Preferred: 2+ years' work experience in financial services or legal related field.
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
Knowledge of FDCPA, FCRA or other regulatory training

Responsibilities

Reviews, investigates, and processes account level documentation in a timely manner using a defined set of procedures and guidelines
Identify and escalate issues that may be a risk to the company
Perform other duties, as assigned

Benefits

Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.
Career Progression: Grow at MCM with paid training and development programs - including our very own MCM Academy - as well as a promote-from-within philosophy.
Reward and Recognition: We are committed to honoring great results - ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.
Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we're proud to invest in you.
New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.