IFS Inventory Post-Live Support Team Member

Packard Culligan Water•Minnetonka, MN

4h•$58,000 - $70,000

About The Position

We are seeking a responsive and resourceful team member to join our Post-Live Support Team for the IFS inventory system. This role is essential in ensuring a smooth transition for dealerships after go-live by addressing user questions, resolving issues, and maintaining strong communication with internal teams.

Requirements

Experience with ERP systems (IFS preferred) and customer support tools (Zendesk experience a plus).
Strong problem-solving skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a cross-functional team.

Nice To Haves

Familiarity with inventory processes and dealership operations is a plus.

Responsibilities

Respond to dealership inquiries and questions following training and go-live.
Assist users in resolving errors or system-related issues in a timely manner.
Direct complex or specialized inquiries to the appropriate internal resources.
Utilize Zendesk to track, manage, and document support tickets and resolutions.
Monitor trends in support requests to identify potential training or system gaps.
Provide feedback to the Pre-Implementation and Training Teams based on dealership experiences and recurring issues.
Collaborate with IT and functional teams to escalate and resolve technical problems.

Benefits

Enjoy $0 deductible medical insurance with affordable premiums!
Dental, vision, life insurance and more included in our comprehensive benefits package.
Career growth opportunities through training and development.
Competitive base pay, commission, and bi-annual employee incentives.
401k with employer match.

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