IFM Transformation Director

JLL•Mountain View, CA

52d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves - The IFM Transformation Director serves as the strategic second-in-command to the IFM Director while leading comprehensive transformation initiatives across our integrated facilities management portfolio. This role combines executive-level operational leadership with program management expertise to drive innovation, standardization, and performance excellence across all facilities services.

Requirements

Bachelor's Degree in Business Administration, Property Management, Operations Management, or related field
Minimum 8 years experience in facilities management, property management, or related field
Minimum 5 years experience managing diverse, management-level teams
Proven track record managing complex, cross-functional transformation projects
Executive Presence: Ability to influence executive-level stakeholders and lead large, geographically dispersed teams
IFM Expertise: Deep technical and operational knowledge of hard and soft services, maintenance, space management, and building technologies
Program Management: Experience managing simultaneous complex transformations and portfolio-level initiatives
Data Literacy: Strong analytical skills and experience using CMMS, BI tools, and data analytics for decision-making
Financial Acumen: Demonstrated finance management skills including budgeting, forecasting, and cost optimization
Technology Proficiency: Advanced skills in information technology tools and platforms
Communication Excellence: Outstanding relationship management, presentation, and stakeholder engagement abilities
Strategic thinking with operational execution capabilities
Change management expertise with proven adoption success
Risk management and compliance focus
Innovation mindset with continuous improvement orientation
JLL core values alignment: Teamwork, Ethics, and Excellence

Responsibilities

Act as primary successor to the IFM Director, covering all major decision-making, stakeholder meetings, and operational oversight in their absence
Manage delivery of facilities services to the regional portfolio in accordance with all agreed policies, procedures, and contract scope
Develop and implement multi-year IFM strategy and annual management plans, ensuring alignment with corporate goals including sustainability and cost efficiency
Serve as primary point of contact for clients, proactively developing relationships and ensuring exceptional service delivery
Oversee large-scale IFM project budgets and manage vendor performance to agreed standards and contract compliance
Lead end-to-end transformation initiatives including technology implementation, global operating procedure standardization, and new maintenance model rollouts
Serve as executive sponsor for new site launches, expansions, and major facility renovations
Establish and enforce global best practices, Standard Operating Procedures (SOPs), and playbooks for consistent service delivery
Drive innovative programs and processes that reduce operating costs and increase productivity
Execute comprehensive change management plans ensuring successful adoption of new processes and systems
Define, track, and report on critical IFM KPIs including uptime/availability, MTTR, CSAT, maintenance backlog, and cost per square foot
Establish IFM data and analytics function to identify performance gaps, predict maintenance needs, and measure ROI
Audit and refine SLAs with internal stakeholders and external vendors
Conduct portfolio audits to ensure data integrity across all systems
Deliver portfolio management reports and variance analysis as required
Achieve operational expenditure targets, manage budgets, and identify cost efficiencies and savings
Lead annual budgeting and quarterly forecasting processes
Develop and approve annual capital plans in collaboration with client representatives
Proactively identify and manage operational, compliance, and financial risks across the property portfolio
Ensure compliance within delegated financial and contractual authorities
Lead, manage, and develop professional teams of management-level staff across geographically dispersed locations
Provide excellent onboarding, training, and team building while supporting performance excellence
Manage strategic relationships with Tier 1 IFM partners and key suppliers
Lead vendor contract procurement activities and support account-wide sourcing events
Coordinate engagement with cross-functional teams including security, capital projects, and specialized services
Ensure compliance with all health, safety, environmental, and risk management policies
Be accountable for delivery of moves, adds, changes, and small construction projects
Support account-wide initiatives including compliance reviews, audits, and training programs
Drive continuous improvement initiatives, benchmarking, and best practices implementation
Maintain system reliability and improve consistency across the portfolio