IFM Operations Team Lead

JLL • Charlotte, NC

140d • $91,630 - $118,800 • Remote

About The Position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Are you a highly organized, results-driven professional with a passion for delivering exceptional facility management services? Join our team as IFM Operations Team Lead and play a crucial role in overseeing the seamless operations of our facilities. As an integral part of our team, you will have the opportunity to lead and collaborate with a team of talented professionals, drive innovation, and ensure the highest standards of service delivery.

Requirements

• Bachelor's degree or equivalent work experience.
• Minimum of 5 years' experience in commercial real estate and/or Facilities Management.
• Knowledge of standard commercial real estate, business, and accounting practices.
• Understanding of the financial impact of building concerns.
• In-depth knowledge of work order life cycle, reporting, and navigation of Corrigo WO Platform.
• Advanced skills in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, and Outlook).
• Strategic use of business intelligence, data, reporting, and analytics to drive operational efficiency.
• Proven track record of delivering excellent internal and external customer service, with strong interpersonal and problem-solving skills.
• Excellent verbal and written communication skills, with the ability to convey information in a clear and concise manner.
• Highly innovative, detail-oriented, organized, flexible, and proactive in taking on new projects.
• Exceptional team player, capable of working with minimal supervision in a fast-paced environment.

Responsibilities

• Collaborate with various account Service Lines to implement Facility Management standard practices and ensure projects are executed efficiently.
• Lead a team of facility management professionals to support adherence to standard processes and controls, providing oversight and guidance to maintain effective governance throughout the organization.
• Collaborate with FM, Business Intelligence, and other Center of Excellence teams to develop routines that align with platform, region, account, and/or client goals and objectives.
• Support the development and implementation of new tools to enhance service delivery and address ad hoc client requests.
• Ensure best practices are implemented for Work Order Management, SLA KPI reporting, and Cost Save & Avoidance submissions and approvals.
• Document facility management processes and ensure their adherence across the portfolio, providing training to team members on relevant responsibilities within their areas of expertise.
• Maintain and update Facility Management playbooks to ensure consistency and adherence to standards.
• Streamline centralized facilities management by establishing effective communication channels with field teams and fostering a customer-centric approach.
• Oversee FM Governance Routines related to work order management in CMMS system.
• Foster a culture of continuous improvement and innovation, actively contributing to the development of best practices, process re-engineering, and other initiatives aimed at improving service delivery.
• Lead and inspire your team to execute day-to-day routines with excellence and prioritize delivering a positive customer experience.
• Perform additional duties as assigned.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Real Estate
• Education Level: Bachelor's degree