IFM Facilities Manager

JLL•Santa Clara, CA

1d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. IFM Facilities Manager - JLL (Multi-Site) What this job involves - As the IFM Facilities Manager, you will serve as the primary lead for two high-criticality diagnostic sites. This role focuses on driving operational excellence through a hybrid labor model, managing both union and non-union teams. You will be responsible for the seamless coordination of third-party vendors, performance tracking against KPIs, and identifying opportunities to expand the service scope while maintaining a lean, efficient budget. What your day-to-day will look like: Labor & Team Leadership: Directly manage and coach a hybrid workforce, including unionized trades and non-union support staff. Foster a culture of professional development, safety, and accountability across all team levels. Mediate and resolve labor relations issues while ensuring compliance with CBAs and company policy. Vendor & Coordination Management: Act as the central point of contact for all on-site vendors (janitorial, security, specialized lab maintenance, etc.). Ensure all external partners adhere to site safety protocols and meet high-quality service-level agreements (SLAs). Efficiency & Performance: Track and report on monthly KPIs (uptime, response time, energy usage) to ensure the client receives maximum value. Budgetary Oversight: Manage the operational budget (OpEx), identify cost-saving initiatives, and ensure transparent financial reporting. Engineering & Project Support: Partner with the Client’s Engineering Team to support the execution of CapEx projects. Provide site-specific technical insights to ensure new installations or renovations are maintainable and integrated into the CMMS. Systems & Data Management: Utilize SAP/CMMS as a primary tool for performance tracking, asset history, and driving a predictive maintenance culture.

Requirements

7+ years in Facilities Management
Proven experience managing both unionized and non-unionized workforces.
Strong experience managing multi-million dollar budgets and reporting on financial variances.
Power user status in SAP or equivalent CMMS; ability to use data to tell a story of operational health.

Nice To Haves

At least 3 years in an IFM or Service Provider capacity.
Experience in a GxP or highly regulated diagnostic/clinical environment.
Strong "client-first" mentality with the ability to influence stakeholders at the executive level.
Project Management Professional (PMP) or Prosci Change Management certification.

Responsibilities

Directly manage and coach a hybrid workforce, including unionized trades and non-union support staff.
Foster a culture of professional development, safety, and accountability across all team levels.
Mediate and resolve labor relations issues while ensuring compliance with CBAs and company policy.
Act as the central point of contact for all on-site vendors (janitorial, security, specialized lab maintenance, etc.).
Ensure all external partners adhere to site safety protocols and meet high-quality service-level agreements (SLAs).
Track and report on monthly KPIs (uptime, response time, energy usage) to ensure the client receives maximum value.
Manage the operational budget (OpEx), identify cost-saving initiatives, and ensure transparent financial reporting.
Partner with the Client’s Engineering Team to support the execution of CapEx projects.
Provide site-specific technical insights to ensure new installations or renovations are maintainable and integrated into the CMMS.
Utilize SAP/CMMS as a primary tool for performance tracking, asset history, and driving a predictive maintenance culture.