IFM Director

JLL•Greenville, SC

3d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. IFM Director – JLL What this job involves: As an IFM Director at JLL, you will lead integrated facility management operations that directly impact client satisfaction and operational excellence. This role serves as a critical bridge between our clients' strategic objectives and day-to-day facility operations, ensuring seamless service delivery while driving continuous improvement initiatives. You will contribute to JLL's mission by maintaining the highest standards of facility management, fostering strong client relationships, and implementing innovative solutions that enhance workplace experiences. This position offers the opportunity to shape facility management best practices while leading cross-functional teams in a dynamic, client-focused environment.

Requirements

Bachelor's degree in Facility Management, Business Administration, Engineering, or related field
Minimum 2 years of facility management experience in corporate environments, third-party service providers, or consulting capacity
Demonstrated experience with KPI monitoring, SLA management, and performance analytics
Strong leadership and team management capabilities with proven ability to drive cross-functional collaboration
Excellent written and verbal communication skills with demonstrated client relationship management experience
Proficiency in facility management software systems and Microsoft Office Suite
Knowledge of safety regulations, compliance standards, and facility operations best practices

Nice To Haves

Professional certifications in Facility Management (CFM, FMP, SFP) or related disciplines
Experience with integrated facility management service delivery models
Basic knowledge of building systems including HVAC, electrical, and mechanical systems
Project management experience with ability to manage multiple priorities simultaneously
Previous experience in vendor management and contract administration
Familiarity with workplace services and employee experience programs
Experience with budget management and financial reporting in facility operations

Responsibilities

Monitor and analyze Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure service excellence and proactively address operational challenges
Manage client relationships through regular communication, service reviews, and implementation of programs designed to enhance customer satisfaction
Coordinate work order management systems for internal staff and vendor partnerships while ensuring compliance with safety protocols and operational standards
Oversee facility soft services including meeting preparation, conference room management, food services coordination, and employee badging operations
Lead team collaboration initiatives and drive implementation of IFM best practices and innovative solutions across the portfolio
Support new employee onboarding processes through coordination of access provisioning and stakeholder communications
Conduct compliance audits and ensure adherence to JLL standards, local regulations, and safety requirements