IEEE DiscoveryPoint Platform Manager and IDPC Subject Matter Expert (E6101)

Institute of Electrical and Electronics Engineers•Piscataway, NJ

21d•Remote

About The Position

The incumbent, under the management of the Senior Product Manager, Corporate Markets, will serve as a Day-to-day operational manager of the research, development, maintenance, support, and delivery of the platform for the IEEE DiscoveryPoint services (IDP), IDPC and IDPS. In addition, the incumbent will be the Subject Matter Expert for content selection, curation and creation for IDPC. The role is central in development and execution of IDP content and platform development plans, including maintaining and enhancing content throughout the products, generation and sharing of customer and end-user recommendations and insight, support of IDP platform roadmap development and delivery, support of Sales, CSM, Product Launch and Engagement, and Customer Operations functions to content and platform queries, and day to day activities that support IDPC and IDPS and ensure they deliver results that meet customer requirements and drive new IEEE revenue. The incumbent will be working individually and with stakeholders (including the Corporate Product Manager and the IDPS Product, Content Creation, and Curation Consultant) to scope, specify and deliver new or updated content and platform functionality components, assessment and selection of target third-party, licensed, and IEEE content for inclusion, and supporting other product initiatives as decided. The position works closely with the Corporate Product Managers as well as customers, the Product Launch and Engagement team, Sales, CSM, Customer Operations, external platform vendor, and other teams in the IDPs' support and, as determined, the scoping of new IDPx products in the portfolio.

Requirements

Bachelor's degree or equivalent experience Req
7-10 years Developing skills outlined, preferably in a corporate library and/or knowledge management environment Req
4-7 years Experience working in the communications engineering disciplines Req
Advance Excel, Word and PowerPoint skills needed
Excellent communication and organizational skills
Editorial copywriting and proofreading skills are required
Research, insight and information gathering skills
Strong analytical, reasoning, and strategic thinking with demonstrated ability to self-direct, analyze, evaluate, form and express independent judgments
Experience with project management

Nice To Haves

Less than 2 years Experience working as a customer of STM or other relevant B2B publishers a plus

Responsibilities

Responsible to work with stakeholders to assess, maintain, and manage IDP quality and positioning.
Support decision-making and execution around IDPC’s continued content development based on the individual’s subject matter knowledge, end-user research and insight, and knowledge management experience and expertise
Work with the Corporate Product Manager and Senior Product Manager, evaluation and assessment of IDP platform functionalities and support in development and launch of enhanced versions of the platform
Work with the IDPS Product, Content Creation, and Curation Consultant for IDPS Information gap assessment and identifying potential content improvements for the products
Creates and maintains development of IDPC product Dashboards
Manages and maintains selection and record creation of third-party eLearning resources, News and Blog sources for inclusion in IDPC
Identification and delivery of IDPC Content Updates
Maintenance of IDPC Thesaurus and related search enhancements
Maintenance and delivery of end-user-ready briefing materials which describe the scope of IEEE and other resources included or linked from IDPC and IDPS
Sales and related customer/trialist support, other editorial and product support and enhancement for IDP as requested
Work with the Corporate Product Manager, requirements creation, evaluation and testing of proposed, new, and changed IDP platform functionalities
Identification and analysis of IDP platform and content specifications working with the IDP platform vendor
Maintaining relationships with IEEE colleagues, volunteers, and partners to coordinate and support the process of evaluating new business ideas and integrate IDP customer needs into this process
With direction from the Senior Product Manager and others, keeping track of IDP competitive intelligence, including emerging competitive news from society/commercial publishers and information aggregators
Working with the Product Launch and Engagement team and others to define, create, refine, expand, and promote value propositions for the IDP products, driving growth and revenue for the business. Resources can include slide decks, video scripts or other materials that cover use-cases, content, functionality, or features.