Identity and Access Management Technical Product Manager

JPMorgan Chase • Jersey City, NJ

71d

About The Position

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager on the Customer Identity and Access Management (IAM) Platform you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Requirements

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Strong understanding of authentication, authorization, SSO, MFA, passwordless, and related protocols (OAuth, SAML, OpenID Connect)
• Experience with public cloud platforms (AWS, Azure, GCP) and modern authentication technologies
• Proficiency in Agile/Scrum methodologies and tools (JIRA, Confluence)
• Excellent communication, leadership, and stakeholder management skills

Nice To Haves

• Demonstrated prior experience working in a highly matrixed, complex organization
• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or related field (Master’s preferred)
• Familiarity with security standards and regulatory requirements (GDPR, PCI DSS, SOC2)
• Relevant certifications (e.g., CISSP, CISM, PMP, Certified Scrum Product Owner)

Responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Gather, analyze, and prioritize requirements from stakeholders and customers
• Oversee end-to-end delivery of authentication solutions, ensuring security, scalability, and reliability
• Collaborate with engineering, security, compliance, and business teams to deliver product features
• Ensure platform compliance with relevant security standards and regulations (e.g., GDPR, PCI DSS)
• Advocate for seamless and secure customer experiences, balancing usability with robust security
• Monitor platform performance, adoption, and incident metrics; report KPIs to leadership
• Coordinate response to authentication-related incidents and support customer service team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree