Identity and Access Management Analyst I

American Credit Acceptance•Spartanburg, SC

2d•Onsite

About The Position

Description Summary/Objective This position assists ACA Human Resources, Management and End-Users as an Access Administrator to online tools and third party application access. Activities require interaction with ACA staff and third party support teams to diagnose and resolve access problems. The position utilizes one-on-one consultancy to end users and ACA IT staff. The position’s responsibilities require excellent communication and problem solving skills. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Serve as the end-user (customer) facing component of the Information Security department. · Responsible for creating new associate profiles upon hire date · Assists in access removal of terminated and/ or resigning associate’s user profiles within established standards and guidelines · Must be able to communicate clearly and effectively with management to assist and resolve associate access issues that may affect daily job responsibilities · Ask questions to determine the nature of an issue and walk end-users (customers) through problem solving strategies · Assists in configuration and ongoing usability of skip site tools and user profiles within established standards and guidelines · Gain feedback and follow-up with customers to ensure issues have been resolved · Respond to queries either in person or over the phone being accountable to a hotline system. · Respond to ticket queries for end-users (customers) seeking assistance. · Provide technical assistance and support for incoming queries and issues related to third party access credentials · Use and manage a ticketing system · Assists in maintaining a secure computing environment within established compliance standards and guidelines · Must be able to multitask while working between new hire and existing user requests.

Requirements

Experience with customers in a technical support capacity
Ability to demonstrate computer usage and knowledge of Microsoft Windows
Must be a team player with the strong ability to multi-task and work in a deadline driven environment
Detail oriented and strongly effective analytical skills
The ability to quickly assess problems and find workable solutions
Excellent interpersonal, written and verbal communication skill

Nice To Haves

Associates Degree in Networking or related certifications or 2yr related work experience preferred.

Responsibilities

Serve as the end-user (customer) facing component of the Information Security department.
Responsible for creating new associate profiles upon hire date
Assists in access removal of terminated and/ or resigning associate’s user profiles within established standards and guidelines
Communicate clearly and effectively with management to assist and resolve associate access issues that may affect daily job responsibilities
Ask questions to determine the nature of an issue and walk end-users (customers) through problem solving strategies
Assists in configuration and ongoing usability of skip site tools and user profiles within established standards and guidelines
Gain feedback and follow-up with customers to ensure issues have been resolved
Respond to queries either in person or over the phone being accountable to a hotline system.
Respond to ticket queries for end-users (customers) seeking assistance.
Provide technical assistance and support for incoming queries and issues related to third party access credentials
Use and manage a ticketing system
Assists in maintaining a secure computing environment within established compliance standards and guidelines
Multitask while working between new hire and existing user requests.