Blue Cross and Blue Shield Association-posted 12 months ago
Nashville, TN
Religious, Grantmaking, Civic, Professional, and Similar Organizations

CGS Administrators provides a variety of services, under contracts with the Centers for Medicare and Medicaid Services (CMS) for beneficiaries, health care providers, and medical equipment suppliers in 33 states, supporting the needs of more than 20 million Medicare beneficiaries nationwide. The position is responsible for identity management of user accounts and protection of system resources. It involves providing administration support for enterprise system access, setting up, maintaining, and terminating system access on multiple security architectures and within multiple secure applications. The role also includes providing problem resolution to customers and ensuring compliance with corporate information security policies, standards, guidelines, and procedures. The work environment is fast-paced and may require action and response 24X7 to support the technical business needs of the customer.

  • Create, modify, delete, maintain, and monitor system access identification for systems and platforms such as email systems, Active Directory Domains, cloud platforms, mainframe systems via Resource Access Control Facility (RACF), enterprise applications and subsystems, remote access, web browsing, and/or application-level security databases.
  • Review, verify, and implement security requests.
  • Work with other areas of Information Systems to provide solutions for customers.
  • Dispatch work to security points of contact for completion and/or process break/fix and service severity level requests to meet customer needs.
  • Provide instruction, problem resolution, and follow-up to external customers and internal employees.
  • May train new team members on procedures and problem resolution.
  • Perform system access reviews to ensure compliance with corporate security policies and standards.
  • Participate in related project work as needed such as documentation of work, process implementations and procedure updating.
  • Create and/or review data access reports to research service requests or issues.
  • Review reports to ensure compliance with corporate information security policies, standards, guidelines and procedures.
  • Bachelor's in a job-related field OR 4 years job related work experience OR Associate's and 2 years job related work experience.
  • 2 years IT technical experience in infrastructure and/or applications.
  • Working knowledge of IT security systems and concepts.
  • Working knowledge of LAN access control systems.
  • Working knowledge of enterprise server and LAN applications and subsystems.
  • Working knowledge of user administration on single platforms.
  • Ability to acquire knowledge for multiple platforms.
  • Able to quickly learn new tools and emerging technologies.
  • Able to acquire knowledge of industry standards for corporate information security systems as they relate to customer and governmental regulatory requirements.
  • 2 years of mainframe technical experience.
  • Standard Operating Procedure (SOP) experience.
  • Mainframe Tools Experience in (or willingness to learn).
  • Medicare experience.
  • Subsidized health plans, dental and vision coverage
  • 401K retirement savings plan with company match
  • Life Insurance
  • Paid Time Off (PTO)
  • Nine paid holidays
  • On-site cafeterias and fitness centers in major locations
  • Wellness program and healthy lifestyle premium discount
  • Tuition assistance
  • Service recognition
  • Employee Assistance
  • Discounts to movies, theaters, zoos, theme parks and more
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