Identity and Access Governance (IAG) Specialist

CGI•Reston, VA

10h•Hybrid

About The Position

CGI has an immediate need for an Identity and Access Governance (IAG) Specialist to join our team. This is an exciting opportunity to work in a fast-paced team environment supporting one of the largest customers. We take an innovative approach to supporting our client, working side-by-side in an agile environment using emerging technologies. We partner with 15 of the top 20 banks globally, and our top 10 banking clients have worked with us for an average of 26 years!. This role is located at a client site in Reston, VA. A hybrid working model is acceptable. We are seeking an Identity and Access Governance (IAG) Level 1 specialist to support the team in a hybrid work environment based in Reston, VA (3 days onsite, 2 days remote). This role focuses on providing frontline IAM operational support, assisting internal customers with access-related issues, and ensuring compliance with audit standards. The specialist will provision and manage user access, troubleshoot identity and authentication issues, perform bulk access loads, and monitor systems for errors or performance concerns. The role requires hands-on experience with SailPoint IdentityIQ (IIQ), along with strong analytical and operational capabilities.In addition to technical troubleshooting, this position involves customer communication, issue triaging, documentation updates, training support, and escalation management. The ideal candidate combines technical proficiency with a strong service mindset and attention to detail.

Requirements

2+ years experience working knowledge of Identity and Access Management (IAM) concepts and governance processes
Hands-on experience with SailPoint IdentityIQ (IIQ) administration
Experience provisioning user access and resolving authentication or password-related issues
Familiarity with IAM operations, including issue triaging, escalation, and user communication
Understanding of audit compliance requirements within access management processes
Ability to perform bulk access loads and execute Level 1 operational procedures
Strong analytical skills with experience in data analysis
Experience implementing or supporting IAM governance solutions
Proficiency with Microsoft Office Suite and SharePoint
Ability to monitor systems, identify errors/bugs, and recommend improvements
Strong customer service orientation with excellent verbal and written communication skills
Effective time management and ability to prioritize tasks independently
Detail-oriented with strong problem-solving skills and process improvement awareness