Identity Access Specialist

TEKsystems • Happy Valley, OR

3d • $20 - $23 • Remote

About The Position

This is a tier 2 technical support role averaging about 100 tickets/week between a 3 person team.
Close tickets through Cherwell queue and a lot of work in Active Directory.
Creating accounts, managing groups, adding/removing group permissions, password resets, user setups, etc.

Requirements

• 3-4+ years of previous tier 2 level helpdesk experience
• Must have strong experience with Active Directory and Group Policy experience
• Ticketing/Documenting experience (using Cherwell but transitioning to Jira)
• Office 365 experience and MS Teams
• Windows 10/11 troubleshooting
• Must have a high school diploma or equivalent

Nice To Haves

• Previous remote experience is preferred

Responsibilities

• Creating accounts
• Managing groups
• Adding/removing group permissions
• Password resets
• User setups

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED