Identity & Access Management (IAM) Technician

Bowhead•Vandenberg AFB, CA

About The Position

Delta Solutions and Services Bowhead is seeking an Identity & Access Management (IAM) Technician to support our team at Vandenberg SFB. The Identity & Access Management (IAM) Technician supports the secure provisioning, management, and deactivation of user accounts and credentials across classified and unclassified DoD networks. This position ensures personnel are granted authorized access in accordance with established procedures, policies, and security requirements. The IAM Technician performs identity lifecycle tasks under government direction, maintaining strict accountability, accuracy, and compliance with DoD access control and PKI standards.

Requirements

Minimum 2–4 years of experience supporting user account management, access control, or PKI operations within DoD or enterprise IT environments. Experience working with directory services such as Active Directory and using ticketing systems for request tracking and documentation.
Associate’s degree in Information Systems, Computer Science, or related field; or equivalent combination of education and experience.
CompTIA Security+ or equivalent baseline certification required.
Must currently hold an active TS/SCI clearance.

Responsibilities

Process account creation, modification, and termination requests in accordance with established workflows and approval procedures.
Review and verify access request forms (e.g., AF Form 2875) for completeness, justification, and required signatures prior to submission.
Validate prerequisite documentation such as cybersecurity training certificates, clearance verification, and role-based access eligibility.
Establish user accounts within authorized systems, ensuring proper group membership, access level, and functional role assignment.
Deactivate or transfer accounts promptly upon notification of personnel reassignment, separation, or role change.
Perform periodic audits of user accounts, permissions, and privileged roles to ensure compliance with DoD directives and local access policies.
Maintain accurate records of account actions, access approvals, and audit results in accordance with configuration management and cybersecurity documentation standards.
Coordinate with cybersecurity personnel and system administrators to resolve access discrepancies or provisioning errors.
Assist users with CAC, token, and multifactor authentication (MFA) issues related to network or application access.
Support the issuance, renewal, suspension, and revocation of PKI certificates in accordance with DoD and organizational policies.
Serve as a Local Registration Authority (LRA) or Trusted Agent (TA) as designated, ensuring proper identity verification and credential management procedures are followed.
Ensure proper protection, handling, and storage of cryptographic material and associated PKI registration data.
Monitor identity systems for anomalies such as orphaned accounts, access violations, or unusual permission changes, and report findings to cybersecurity staff.
Support periodic reviews, inspections, and audits related to access control and identity management.
Document and update standard operating procedures, checklists, and process guides to ensure consistency and accuracy.
Provide user support and guidance during onboarding, offboarding, and role transition processes.
Coordinate with the Help Desk and Client Systems teams to ensure timely completion of access-related service tickets.
Serve as the initial point of contact for access-related service requests and account issues submitted via phone, ticketing system, email, or walk-up support.
Log, categorize, and prioritize incidents and access requests in accordance with established service-level objectives, ensuring timely escalation and resolution.
Support users and assist with the coordination and completion of paperwork required to resolve negligent discharge of classified information incidents and events.
Perform all tasks in accordance with approved security and privacy policies, maintaining strict adherence to least-privilege principles.
Provide after-hours and contingency support as required to maintain access continuity during mission operations.
Other duties as assigned.