IDD Qualified Professional (Day Program)

Community Based Care•Greensboro, NC

10d

About The Position

The Clinical Supervisor of IDD services is a dynamic position that requires the ability to support a diverse IDD caseload. This position will supervise a team of Direct Support Professionals in the individual’s home, community and/or facilities. The person in the position will be expected to make decisions on a daily basis consistent with the organization's values. The position is typically full time salaried exempt.

Requirements

Excellent verbal and written communication skills
Proficient with standard office productivity software and tools
Ability to work independently and as a part of a team and manage time effectively
Valid Driver's License with Reliable transportation
Acceptable background check
Meet State Specific Requirements to supervise Direct Support Professionals (Paraprofessional)
NC Requirement: Bachelor’s Degree in human services with two years of full-time with the population served; or Bachelor’s Degree in non-human service field with four years of full-time experience with the population served; or Master’s Degree in human services field with one year of full-time experience with the population served
VA Requirement: Supervision of developmental services shall be provided by a person with at least one year of documented experience working directly with individuals who have developmental disabilities and holds at least a bachelor's degree in a human services field such as sociology, social work, special education, rehabilitation counseling, nursing, or psychology. Experience may be substituted for the education requirement. 12VAC35-105-590
"Qualified developmental disabilities professional" or "QDDP" means a professional who (i) possesses at least one year of documented experience working directly with individuals who have developmental disabilities; (ii) is one of the following: a doctor of medicine or osteopathy, a registered nurse, a provider holding at least a bachelor's degree in a human service field including sociology, social work, special education, rehabilitation engineering, counseling, or psychology; and (iii) possesses the required Virginia or national license, registration, or certification in accordance with his profession, if applicable.
12 Va. Admin. Code § 30-122-20
FL: Degree is preferred but not required

Responsibilities

ENSURE SERVICE QUALITY
Ensure continuity of care for persons served including authorizations, annual documentation to support ongoing maintenance of services
Monitor adherence to plan of care including utilization and service provision
On-site, in-home visitation, depending upon service requirements to ensure environmental safety and service compliance
Review service documentation for billing and payroll daily
Communicate proactively with individuals served, family members, and other stakeholders to solicit input and feedback on the quality of care
Document progress and submit documentation in a timely manner based on payer and state requirements.
Monitor and support the safety and well-being of persons served and staff, including crisis response and required documentation
Maintain current knowledge of state and federal regulatory and service requirements
SUPERVISION
Create individualized supervision plans for staff and update as needed or required
Provide regular, face-to-face supervision per supervision plans and service requirements
Ensure staff are trained in person-specific competencies per service needs
Evaluate performance, provide progressive coaching, including disciplinary action
Coordination of service delivery to include persons served, family members, and staff
Ensuring staff qualifications and competencies are current to provide services
Approval of time documented for payroll and monitoring overall hours worked and employee status changes
PERSON CENTERED SUPPORTS and STAFFING
Submit requisition for open coverage in iCIMS
Interview screened candidates to determine best match for people served
Coordination of family/recipient interviews
Review and train staff on person specific competencies
Scheduling authorized services for service recipient
SERVICE PLANNING/GOAL DEVELOPMENT
Participate in collaborative team meetings to support the development of long-term goals and develop short range goals to align with long range goals.
Develop support plan based upon needs, desires and preferences of person served
Ensure plan is current and authorized by payer before service delivery, including all plan components and assessments
Ensure documentation regarding progress towards goals per service requirements
Communicate with the care team to ensure the plan meets the needs of the person served.
Monitor utilization to ensure authorized units meet the person’s needs.
ADVOCACY SUPPORT
Maintain current knowledge of service system and resources available to persons served
Maintain current knowledge of the rights of persons served and support self-agency of persons served
CUSTOMER SERVICE
Provide excellent customer service by responding promptly and positively to persons served, family members, and other stakeholders
Work collaboratively with internal support departments
Maintain a positive and professional approach at all times
Have open and effective communication skills in all situations and settings
Maintain a strong work ethic to ensure preparedness and honesty
Demonstrate cultural competency and maintain an empathic demeanor in working with people receiving services and their families.