IDD Compliance and Investigation Specialist

RHA Health Services • Levittown, PA

19h

About The Position

If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services! The IDD Compliance and Investigation Specialist is responsible for conducting thorough investigations of reportable incidents in compliance with the Office of Developmental Programs (ODP) Incident Management Bulletin and organizational policies. This position collaborates with the Incident Manager to drive continuous quality improvement initiatives across all RHA Health Services programs. Additionally, the role includes responsibilities in staff training, risk management, compliance oversight, and quality assurance to promote the safety and well-being of individuals supported in IDD programs.

Requirements

• Associate’s or Bachelor’s degree in social work, human services, healthcare administration, or a related field (preferred).
• Minimum of five (5) years of experience in the Intellectual and Developmental Disabilities (IDD) field.
• Must be a Certified Investigator under Pennsylvania’s ODP guidelines or willing to obtain certification upon hire.
• Strong investigative, analytical, and report-writing skills.
• Thorough understanding of ODP Incident Management regulations and compliance requirements.
• Ability to work under strict deadlines while maintaining accuracy and objectivity.
• Excellent interpersonal and communication skills, with the ability to collaborate with diverse stakeholders.
• Proficiency in Microsoft Office Suite and electronic record-keeping systems.

Nice To Haves

• Prior experience as a Certified Investigator and in Quality Management preferred.

Responsibilities

• Conduct objective and comprehensive investigations of reportable incidents, ensuring compliance with ODP’s Incident Management Bulletin.
• Collect and analyze evidence, including interviews, documentation, and site visits.
• Maintain strict confidentiality and ensure adherence to all regulatory and ethical guidelines.
• Complete and submit final investigation reports within a 20-day timeframe.
• Identify trends in incidents, recommend corrective actions, and support strategies to mitigate risk.
• Collaborate with internal teams, external providers, and regulatory agencies to ensure compliance and best practices.
• Immediately respond to urgent investigations.
• Provide training to staff on incident management, abuse prevention, and compliance procedures.
• Assist in the development and delivery of training materials, workshops, and presentations.
• Keep updated on ODP regulations and adjust training programs accordingly to reflect policy changes.
• Assist with internal and external audits, ensuring all investigation-related documentation is accurate, complete, and compliant.
• Support quality assurance initiatives by monitoring trends in incident reports and recommending process improvements.
• Ensure all investigation-related records are properly maintained and accessible for compliance reviews.
• Participate in monthly Safety Committee meetings and quarterly Incident Management (IM) meetings.
• Work with teams to implement risk-reduction strategies that enhance program safety.
• Perform other duties as assigned.
• Travel for site visits and training sessions as needed.

Benefits

• Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday!
• Employee perks and discount program : to help you save money!
• Paid Time Off (full-time employees only)
• Health/Insurance (full-time employees only)
• 401(k) retirement savings program
• Wellbeing Programs: Physical, Emotional and Financial
• Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
• Training: Free CPR, first aid, and job-specific training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree