ID Office Customer Care Specialist

University of Hartford • West Hartford, CT

387d • $41,600 - $52,000

About The Position

The ID Office Customer Care Specialist at the University of Hartford is responsible for managing the university's identification card program, which includes overseeing meal plans, building access, and financial reporting. This role is crucial for supporting the university's mission and enhancing the educational experience of students through effective administration and customer service.

Requirements

• Bachelor's degree required.
• Experience in social media management.
• Mid-level experience with Ellucian software.

Nice To Haves

• Ability to work effectively with diverse groups.

Responsibilities

• Establish and maintain effective working relationships with various internal constituencies.
• Review financial data and billing discrepancies, forwarding information for follow-up and resolution.
• Create, analyze, and provide reports of cyclical and ad-hoc data for internal and external constituencies.
• Administer and support all functions related to the Micros Point of Service (POS) systems across the campus.
• Maintain accurate data on internal systems in compliance with data integrity standards.
• Evaluate business and technological processes to improve operational effectiveness.
• Produce University ID cards for students, faculty, staff, and third-party vendors.
• Collaborate with the Office of Marketing and Communication to format new card designs according to branding guidelines.
• Review and update the ID system for individual requests from various programs.
• Serve as the primary contact for dining plan inquiries and requests related to the one-card system.
• Maintain confidentiality of information in compliance with FERPA regulations.
• Process faculty and staff access and termination system requests.
• Export data photo files for university social media accounts.
• Provide oversight and support for external vendors related to the ID system.
• Collaborate with vendors to import and export required data as necessary.
• Review and export reports for the ID Office and external vendors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: Bachelor's degree