ID Card Specialist (PA II), NAVY ICA; San Diego, CA

Magellan Health•San Diego, CA

15h•Onsite

About The Position

The ID Card Specialist (PA II) provides professional military personnel support services to the U.S. Navy’s Identification Card Administration (ICA) program at designated Defense Enrollment Eligibility Reporting System (DEERS) and Real-time Automated Personnel Identification System (RAPIDS) sites. This role serves as an ID Card/Common Access Card (CAC) customer service specialist, certified by the Defense Manpower Data Center (DMDC). The specialist delivers ID Card services to various personnel including those assigned to customer commands, other military service personnel, retirees and their dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS). Key responsibilities include acting as a Verifying Official (VO) on DEERS/RAPIDS terminals, ensuring data accuracy, verifying identity and eligibility of DoD beneficiaries, and issuing DoD Identification Cards and Armed Forces identification and privilege cards. The position also involves performing DEERS updates, operating and maintaining RAPIDS workstations, processing CACs, assisting customers with eligibility questions, and handling telephone inquiries. Additional duties include DEERS enrollment and updates, reconciling erroneous DEERS information, performing PIN resets, and verifying/updating PKI certificates. The specialist may also be certified as a Site Security Manager (SSM) responsible for the safekeeping and accountability of CAC materials and maintaining RAPIDS equipment.

Requirements

High School diploma or equivalent.
1+ years’ experience in a Customer Service environment.
HR background in one of the following disciplines: Military Pay, Military Personnel, Travel Claims or Navy Transportation.
Substitutions for HR background can be from similar experience gained in either the private sector or other Federal Agency.
Proficient in both oral and written communication to communicate effectively and explain complex actions regarding military entitlements, allowances and collections.
Working knowledge of Microsoft Office Products, i.e. Word, Excel, Power Point.
Working knowledge of standard office equipment such as computers, electric typewriters, copiers, fax machines, scanners and other office automation systems.
Must be U.S. citizen.
Possess favorably adjudicated Tier 3 (NACLC) security investigation.
Must understand, comply with and attest to the security responsibilities and security controls unique to their position.
Must comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Responsibilities

Provides professional military personnel support services to the U.S. Navy’s Identification Card Administration (ICA) program at Navy installations designated as Defense Enrollment Eligibility Reporting System (DEERS) and Real-time Automated Personnel Identification System (RAPIDS) sites.
Serves as ID Card/Common Access Card (CAC) customer service specialist trained and certified by the Defense Manpower Data Center (DMDC).
Delivers ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS).
Performs as a Verifying Official (VO) on DEERS/RAPIDS terminal and ensures inputted data for accuracy and correctness.
Verifies the identity and eligibility of authorized DoD beneficiaries.
Issues DoD Identification Cards and performs DEERS updates in accordance with DoD regulations and AFI 36-3026.
Issues and strictly controls Armed Forces identification and privilege cards for all eligible personnel (i.e., active duty military, retired military, 100% Disabled American Veteran (DAV) and respective dependents and verified contractors).
Operates and maintains RAPIDS workstations.
Processes CACs.
Assists customers with questions concerning identification card eligibility, application requirements and DEERS.
Answers telephone inquiries.
Accomplishes DEERS enrollment and updates for all eligible beneficiaries.
Reconciles erroneous DEERS information.
Performs PIN resets.
Verifying and updating PKI certificates.
Provides other ICA services as necessary.
May also be certified by DMDC as Site Security Manager (SSM) with responsibility for the safekeeping, storing, and accountability of the CAC and related consumable materials.
Maintains RAPIDS equipment within the physical parameters and configurations established at the time of installation.
Performs “User Maintenance on RAPIDS equipment.