ID Card Specialist I
About The Position
This position serves as the primary specialist for the University's ID card services, managing the complete lifecycle of student and staff identification cards. The role combines technical expertise with customer service excellence, encompassing the processing of online ID card requests, troubleshooting card-related issues, operating specialized card printing equipment, and maintaining comprehensive records of all client interactions. The specialist serves as the main point of contact for ID card services across USF Tampa Campus, USF St. Petersburg Campus, and USF Health Morsani College of Medicine and Heart Institute in downtown Tampa. Additionally, this position provides Tier 2 technical support and acts as the primary liaison within IT Service Management for escalating card issues to Tier 3 technicians in Operational Technology.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation Days
- Paid Sick Days
- 11 Paid Holidays
- Various Retirement Options, including 401K employer match
- Tuition Assistance (available for yourself, spouse, partner or dependent)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
