ICT Service Delivery Technician - Hardware Planner

CBRE • Whitsett, NC

297d

About The Position

As CBRE Information & Communications Technology Service Delivery Technician, you will provide on-site support and hardware planning for the ICT and Engineering services within the Data Center Mainframe environment. This job is part of the Critical and Technical Services job function. They are responsible for technical maintenance services in critical client environments.

Requirements

• Experience in IBM Z Mainframe hardware and SAN environments.
• Experience in Data Center Asset Management is preferred.
• Experience working with ServiceNow (IT Service Management) is a plus.
• Troubleshooting skills to identify channel and network connectivity issues between storage and end server devices.
• Must meet the physical requirements of this role.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information and speak with the client on regular Teams meetings.
• Working knowledge of Microsoft Office products, including Teams, Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.

Responsibilities

• Provide problem-solving support, including troubleshooting and identifying IBM Z Mainframe hardware and SAN channel and network path related issues.
• Receive, review, and complete IT equipment installation, relocation and decommission requests within timeframes and to industry standards.
• Escort third-party engineers and ensure their compliance with the site standards.
• Through ServiceNow change management: Receive, respond, and assign break/fix tickets within the agreed timeframe or escalate if they cannot be resolved.
• Ensure that on-site documentation including work-related standard operating procedures are created, reviewed & updated whenever there is an instruction or process change.
• Asset Management through spreadsheets (Ariba).
• Develop a good working relationship with all members of staff and client representatives.
• Provision and fault diagnosis and rectification of Mainframe channel connectivity, installation, relocation & decommissioning of IT equipment, and general engineering maintenance & housekeeping of the critical services.
• Ensure a safe and healthy working environment while maintaining a professional image.
• Use existing procedures to solve straightforward problems.
• Deliver own output by following defined procedures / processes under close supervision and guidance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate