ICS Sales Specialist

Ipsen International • Cherry Valley, IL

2d

About The Position

Ipsen is a Drug Free Workplace Why You'll Love Working With Us: We believe great benefits shouldn't have to wait. That’s why we offer: Day-One Benefits – Enjoy our full benefits package starting your very first day—no waiting period required. 401(k) with Company Match – We invest in your future with a generous 401(k) plan and company contributions to grow your savings faster . Paid Time Off – Recharge and take the time you need with our competitive vacation package, paid holidays and PTO. Tuition Reimbursement – We support your growth. Advance your education and career with our tuition assistance program. Summary Determines customer requirements and processes orders for Ipsen Customer Service (ICS) aftermarket parts in order to satisfy customer requirements.

Requirements

• Possess a high attention to detail, good organization skills and influencing skills.
• Possess strong computer skills, with ability to proficiently learn company’s ERP system.
• Ability to multi-task and effectively prioritize workload with competing priorities.
• Ability to adapt quickly to changes and new technology.
• Ability to communicate in a direct, professional manner.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, blueprints and general technical data.
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from internal staff, customers and the general public.
• Ability to calculate figures and amounts such as discounts, quantities, percentages.
• Possess the ability to learn technical knowledge about Ipsen parts and equipment.
• Possess strong sales dynamics with ability to cross sell parts.
• Ability to travel as required to customers sites, less than 10% travel requirement.
• High School Diploma or equivalent GED required.
• Minimum 1 (one) year related experience in sales or spare parts sales, preferably in manufacturing.

Nice To Haves

• Associates Degree, Certificate Program or advanced training preferred.

Responsibilities

• Respond to customer inquiries in a timely manner for aftermarket spare parts, researching historical data and utilizing blueprints to determine exact replacement parts.
• Informs customer of unit pricing, ship date, anticipated delays and any additional information needed by customer.
• Utilize CRM system to create new sales opportunities and manage existing cases.
• Reviews customer purchase orders to confirm acceptance.
• Generates parts quotes and orders in Syteline ERP system.
• Ascertains credit status of customer, works with Accounts Receivable to resolve credit issues or down payment requirements, and international compliancy.
• Receives and reviews customer order discrepancies.
• Confers with Quality Department to process replacement orders.
• Partners with other departments, including those in Germany and Pennsylvania to expedite or track orders.
• Follows up with customers on open opportunities in CRM and works to generate a customer order.
• Occasional travel to customer sites for consultation and trade shows.

Benefits

• Day-One Benefits – Enjoy our full benefits package starting your very first day—no waiting period required.
• 401(k) with Company Match – We invest in your future with a generous 401(k) plan and company contributions to grow your savings faster .
• Paid Time Off – Recharge and take the time you need with our competitive vacation package, paid holidays and PTO.
• Tuition Reimbursement – We support your growth. Advance your education and career with our tuition assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees