ICQA Lead, Backstage/South Windsor - Full Time

Macy's Jobs • South Windsor, CT

3h • Onsite

About The Position

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview The ICQA Lead is responsible for performing operational ARO (Advanced Receiving Office) job duties and achieving daily department goals set by the ICQA Manager. They will adjust staffing as needed and provide feedback to colleagues on operational processes to ensure quality compliance. Perform other duties as assigned. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

Requirements

• Communication: Strong verbal and written communication skills to ensure clear instructions, facilitate teamwork, and maintain open dialogue with colleagues.
• Training and Development: Capacity to conduct operational training sessions, cross-train colleagues, and support the ongoing development of the overall team.
• Organization and Time Management: Skill in coordinating daily operations, maintaining cleanliness and organization, and prioritizing tasks to meet productivity standards.
• Problem-Solving: Ability to identify issues, analyze situations, and implement effective solutions to improve operational efficiency.
• Technology Proficiency: Proficiency in using computers and handheld technology to access instructional documents, track productivity, and communicate with team members.
• Self-Motivation: Resourceful self-starter who can work independently and take initiative to address challenges as they arise.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
• Ability to work a flexible schedule, including days, evenings, weekends, holidays.
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
• Requires prolonged periods of standing/walking around the facility or department, lifting at least 50 lbs. stooping, kneeling, crouching, and climbing ladders.
• May involve reaching above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Conduct daily meetings to discuss the business, priorities, and transition to / from next shift.
• Provides process and functional direction to colleagues in the ARO Office, contributing to the overall success of receipt of merchandise within established levels of service, accuracy, and productivity standards.
• Enlist colleagues to offer suggestions for process/culture improvement and champion their cause.
• Ensures KPIs related to merchandise movement, service levels, accuracy and productivity standards are achieved. Ensures colleagues are working toward continuous improvement goals and objectives.
• Works closely with the Core Trainer and ICQA Manager to ensure colleagues are trained/cross-trained and certified in all ARO functions. Recognizes training deficiencies and works with manager to address issues.
• In partnership with Core Trainer, participate in new hire on-boarding process, including facility tours and orientation.
• Maintains a clean and organized workplace and work to ensure the personal safety of all colleagues.
• Practices open and continuous communication; values keeping others well informed; presents written and verbal ideas and feedback in easily understood ways.
• Provides guidance to daily operations activities to ensure a high degree of coordination and cooperation between different areas.
• Provides hands-on direction to colleagues for the operation of the fulfillment center.
• Recognizes and celebrates individual and team performance with positive reinforcement.
• Responsible for maintaining the hourly process board to drive performance within the process path. Adjust staffing to close performance gaps exposed through process board updates.
• Responsible for communicating the conversations with the Operations Manager.
• Regular and dependable attendance and punctuality.

Benefits

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees