ICQA Administrator - Troubleshooting, China Grove - Full Time
About The Position
Responsible for researching, troubleshooting and resolving systemic and physical facility level inventory issues. Provide effective communication of related accuracy issues to facility management that could impede accurate and timely financial booking. Perform other duties as assigned. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here. [https://employeeconnection.net/CareerSiteMedia/2024_2025_Hourly_BAAG_Macys_Bloomingdales.pdf]
Requirements
- Candidates with a High School diploma or equivalent are encouraged to apply
- Two years of experience addressing complex issues using diplomacy and tact
- Two years of experience working with spreadsheets, reporting and responding to questions/issues
- One year of experience in a distribution center
- Strong leadership profile and excellent negotiation skills
- Computer Proficiency Required: Excel, SQL, Macros, Tables, PowerBI and PowerPoint
- Strong verbal and written communication skills
- Ability to understand and communicate directions in facility regarding standard operating processes
- Basic math functions such as addition, subtraction, multiplication, and division
- Must be able to work independently with minimal supervision.
- Detail oriented with a sense of urgency. Team player, high standard for integrity and accuracy.
- Demonstrated problem-solving and decision making skills
- Ability to work a flexible schedule based on department and store/company needs
- Regular, dependable attendance & punctuality
Nice To Haves
- Inventory experience preferred
Responsibilities
- Interest in and affinity for problem solving, investigating, and troubleshooting issues
- Interest in and affinity for researching issues using various tools: Mainframe, WM and other apps
- Ability to make connections and inferences based on limited data; initiative to explore potential root cause and determine best resolution
- Initiative to ask questions, make suggestions, make on the spot decisions
- Ability to key accurately and productively using PC's, hand-held computers or other such devices
- Recognize situations that will impact system integrity & issues. Use judgment to communicate alerts to internal Facility Management to prevent escalation of issues
- Within multiple systems, use knowledge & judgment to perform adjustments if needed
- Maintain organized documents per the Supply Chain documentation retention policy
- Follow all Standard Operating Procedures and safety/security guidance
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Benefits
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
