ICP Resource Coord / Clinical Integration

Hartford HealthCare • Wethersfield, CT

95d

About The Position

The Resource Coordinator is responsible for assessing the socioeconomic and psychosocial needs of clients and connecting them to community based resources. A vital component of this role is working with the Hartford HealthCare System at large, as well as, community agencies to assist with resource allocation and identification of eligible services for patients. The Resource Coordinator is able to build strong relationships within the Hartford HealthCare System, as well as the community, as potential referral sources. This position is ideal for someone with entry level healthcare education and healthcare work background that is passionate about changing healthcare and helping patients.

Requirements

• Bachelor's degree in the Health and Human Services, Gerontology, public health or related field- OR- a minimum of three years of experience in case management or discharge planning with older adults
• Three (3) years experience working with older adults
• Active Driver's License with Reliable transportation
• Mental Health First Aid Certified
• Excellent communication skills both written and verbal
• Prefer Bi-lingual

Nice To Haves

• Proficient in Microsoft Office applications (e.g., Word, Excel, Outlook, PowerPoint)
• Knowledge of the local community and the services available within it
• Approachable with excellent listening skills, tact and the available ability to offer support and encouragement
• Ability to work independently and productively in a high volume, multifaceted work environment
• Detail oriented with an ability to manage multiple task assignments in a highly organized fashion
• Exceptional customer service skills
• Possesses a commitment to holistic care in meeting the needs of clients
• Be a reliable and effective team player

Responsibilities

• Processes referrals to ICP Community Care Management team
• Outreaches to patients telephonically to assess community resource and other needs
• Documents in patient's electronic health record and communicates outcome of patient outreach with community care managers, providers, and other care team members
• Identifies resources within HHC system and larger community to address patient care needs
• Establishes and maintains favorable relationships with hospitals, social service agencies, physicians and other health care providers, senior centers, community and professional groups, and other possible referral sources
• Performs other related duties as assigned or necessary

Benefits

• Competitive benefits program designed to ensure work/life balance

What This Job Offers

• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Bachelor's degree