ICG Relationship Support Banker - Shared Services

U.S. Bank National Association • Minneapolis, MN

5d • $24 - $32

About The Position

The Relationship Support Banker – Shared Services is an operational support role responsible for completing high-volume, repeatable tasks and projects with accuracy, timeliness, and consistency. This role supports Relationship Managers, Portfolio Managers, and other internal partners by handling essential back-office functions that ensure smooth client servicing and operational efficiency. Team members are expected to own their work processes, conduct necessary research within their access, and maintain a high standard of accuracy and compliance.

Requirements

• High school diploma or equivalent
• One to two years of experience in financial services industry
• Strong organizational skills with the ability to manage multiple requests in a fast-paced, high-volume environment.
• High attention to detail, accuracy, and quality control.
• Basic analytical and problem-solving skills; ability to follow procedures and spot inconsistencies.
• Effective verbal and written communication skills.
• Proficiency with Microsoft Office applications; ability to quickly learn department-specific systems.
• Demonstrated reliability, initiative, and willingness to take ownership of assigned tasks.

Responsibilities

• Complete a variety of high-volume, process-driven tasks such as officer code and cost center changes, submission of account analysis eforms, billing corrections and exceptions, and other assigned responsibilities.
• Ensure all requests are entered, tracked, and resolved accurately and within required timelines.
• Conduct research and gather supporting information for assigned tasks, escalating when appropriate.
• Maintain accurate and organized records across systems, following established procedures and compliance requirements.
• Contribute to team efficiency by identifying potential process improvements and adopting best practices.
• Partner with internal stakeholders (RMs, PMs, and other support teams) to ensure requests are completed with accuracy and clear communication.
• Consistently demonstrate accountability, reliability, and attention to detail in all assigned work.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED