Ice Trail Supervisor

City of South Bend, IN-posted 2 months ago

Part-time

South Bend, IN

Executive, Legislative, and Other General Government Support

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The individual will serve as a key representative of Howard Park Ice Trail & Pond, fostering a welcoming and professional environment. This role focuses on delivering exceptional customer service, ensuring facility safety, and managing staff effectively to enhance the overall experience for all guests and program participants. As a leader and employee of the City of South Bend, you are called upon to serve in a manner that supports Our Core Values: Excellence, Accountability, Innovation, Inclusion, and Empowerment as you carry out our primary employee expectations: Champion Values & Organizational Pride, Champion Operational Excellence, Make Sound Decisions, Embrace Coaching and Accountability, Communicate with Excellence, Value Diverse People and Perspectives, Embrace Personal Development, Exhibit a Positive Attitude and Own Your Health, Wellness & Safety.

Serves as a representative of the City of South Bend, demonstrating a positive attitude and progressive actions through the display of professionalism, courtesy, and appropriate.
Always provides a high level of customer service to guests and program participants. This includes greeting and monitoring all skaters.
Assists Aquatics and Ice Manager with the training, supervision and evaluation of all staff.
Responsible for opening, closing and securing the facility.
Monitors the facility for unsafe conditions and reports such conditions to the manager.
Communicate clearly and professionally with staff and guests.
Ensures that all policies and safety procedures are followed.
Maintain cash control of the ticket desk and perform necessary financial reports.
Works directly with the maintenance workers assigned to the rink to handle the day-to-day maintenance operations.
Monitor and train staff in using all sharpening equipment and the proper way to maintain rental equipment.
Be familiar with job duties for all seasonal staff (Ice Trail Guard and Howard Park Ice Staff) and be able to fill in for them if needed.
Assists with the skate operation as needed; Handing out skates, wiping them down once returned, restocking the shelf and handling any maintenance of the skates.
Assist with the promotion of skating operations and programs.
Assist with set-up and take down of special events.
Keep a neat and clean appearance and follow all uniform requirements.
Responsible for keeping a clean and organized workspace; this includes sweeping the floors, wiping down countertops, picking up trash, checking restrooms and shoveling snow.
Must be physically and mentally able to respond to emergencies and administer CPR and First Aid effectively. Contacts emergency medical personal in case of serious injury. Ensures appropriate paperwork is completed for all incidents and turned into the Aquatics and Ice Manager.
Attends all in-service training and staff meetings as scheduled by supervisor.
A commitment to support the City of South Bend Venues Parks and Arts mission.

Must be 18 years of age or older.
High school diploma preferred.
Previous supervisory experience preferred.
Experience in handling a high volume of guests preferred.
Ability to communicate effectively both orally and in written form with customers, supervisors/managers and staff.
Must be able to work a flexible schedule including evenings, weekends and holidays.

Experience in cash handling, including knowledge of basic addition and subtraction.
Ability to learn on the job.

CPR/AED/First Aid Certification required. (Training will be provided to any individual not certified)

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