Ice Rink Coordinator

Arch Amenities Group•Skaneateles, NY

55d

About The Position

The Ice Rink Coordinator is responsible for the day-to-day operations of the ice rink facility, including scheduling, event coordination, safety, maintenance support, and customer service. This role ensures that public skating, hockey, figure skating, and private events run smoothly and that the facility is clean, safe, and welcoming for guests of all ages.

Requirements

High school diploma or equivalent; associate or bachelor's degree in recreation, sports management, or related field preferred.
1--2 years of experience in facility coordination, recreation, or ice rink operations.
CPR/First Aid certification required or must be obtained within 30 days of hire.
Strong organizational and multitasking skills.
Excellent communication and interpersonal skills.
Customer-service focused with problem-solving abilities.
Ability to work independently and as part of a team.
Familiarity with scheduling software and POS systems.

Nice To Haves

Knowledge of ice resurfacing, skating, or hockey operations is a strong plus.

Responsibilities

Coordinate and oversee daily rink operations including open skate, lessons, leagues, and rentals.
Create and manage rink schedules for public sessions, hockey games, figure skating, and private events.
Communicate and collaborate with coaches, instructors, and external organizations using the facility.
Greet and assist patrons; provide information on programming, rules, and rental services.
Enforce facility rules and ice safety policies to ensure a safe and enjoyable environment.
Handle guest feedback, concerns, and incidents with professionalism and efficiency.
Monitor ice conditions; coordinate with maintenance staff or Zamboni drivers for resurfacing schedules.
Maintain cleanliness of rink area, locker rooms, rental areas, and common spaces.
Assist with skate rental and sharpening services as needed.
Support planning and execution of special events such as tournaments, birthday parties, and seasonal celebrations.
Coordinate with vendors, instructors, and staff to ensure successful events.
Manage event setup, breakdown, and clean-up in the rink and surrounding areas.
Assist with registration, payments, and reporting using scheduling and point-of-sale systems.
Maintain records for attendance, incidents, and maintenance requests.
Prepare monthly summaries and communicate needs to management.