Ice Operations Supervisor - Gallagher Ice Rink at Gallagher Way

The Sports Facilities Companies•Chicago, IL

1d•Onsite

About The Position

Gallagher Ice Rink at Gallagher Way is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Chicago, IL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Gallagher Ice Rink at Gallagher Way is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper- growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. The Ice Operations Supervisor for the ice arena is responsible for overseeing daily operations, ensuring the facility runs smoothly, and providing a safe and enjoyable environment for all patrons. This role involves maintaining safe and high-quality ice conditions for a variety of ice-related events and activities, managing staff, coordinating events, maintaining equipment, and addressing any issues that arise.

Requirements

Ability to work with a wide variety of ages from preschool through adult
Knowledge of ice maintenance and rink operations is highly desirable
Experience in facility management, preferably in an ice arena or similar environment
Flexible work schedule (e.g., nights, weekends, holidays, and long hours) based on facility schedule
Excellent communication skills, both verbal and written
Ability to remain calm and focused in a high-volume, fast-paced environment
Must be detail-oriented and have outstanding organizational skills and ability to multi-task and prioritize
Commitment to the safety and wellbeing of others
Must possess a valid driver's license

Nice To Haves

Certified Ice Technician (CIT) preferred

Responsibilities

Assist with the setup and teardown of the ice rink for seasonal facility changeovers
Supervise and coordinate daily operations of the ice arena, including ice maintenance, scheduling, and facility management
Ensure the ice surface is properly maintained, including resurfacing, checking for quality, and addressing any issues promptly
Responsible for daily, weekly, monthly, and annual maintenance of ice resurfacer and edger
Provide excellent guest service skills including being respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members
Ensure compliance with safety standards while operating machinery and working in proximity to athletes and spectators
Assist in the setup, teardown and monitoring of the venue for daily events, including community skate sessions, practices, games and private rentals
Assist in inspecting and managing inventory of ice arena supplies, including ice maintenance materials, machinery and rental equipment
Perform general maintenance tasks around the rink as assigned, including sweeping and cleaning
Practice safe operating techniques as specified by STAR for blade changes, driving, resurfacing, handling, and inspection of machines
Be responsive to guest concerns and direct to appropriate manager to resolve if needed
Enforce facility policies and procedures
Have general knowledge regarding program options and facility events
Assist other operation areas as necessary
Accurately record all ice and equipment maintenance logs and daily readings
Respond to all incidents, accidents, injuries, and altercations as needed. Complete and file corresponding paperwork as necessary
Ensure health and safety standards are followed
Act as manager-on-duty for opening and/or closing of the facility as scheduled
Complete special projects, daily assignments, and other duties as directed by management