Ice Operations Manager| Full Time |Port Wentworth Ice Cove

Oak View Group•Port Wentworth, GA

1d•$68,000 - $78,000

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview The Ice Operations Manager will manage every aspect of events and operations in the facility from the setup of event through the end of the event; position will work with third parties to recruit, train, motivate, and evaluate all operations and housekeeping staff; coordinate communication between every department and delegate assignments; be responsible for and ensure overall upkeep of facility. Position will manage all aspects of both ice rinks, including scheduling staff and training. This role pays an annual salary of $68,000- $78,000 Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until June 5, 2026.

Requirements

Bachelor’s or technical degree from an accredited college, university, or trade school required.
Minimum 3-5 years of experience in arena or entertainment venue operations, including facility and event management.
Supervisory or management experience within the public assembly industry required.
Demonstrated experience leading, training, and managing teams.
Working knowledge of operational procedures, facility capabilities, event services, technical requirements, crowd management, and fire/public safety regulations.
Experience in a hockey facility required, including ice installation, operation of zamboni and ice edger equipment, and knowledge of NHL/AHL/ECHL rules, regulations, and standards.
Ability to operate equipment such as zamboni, forklifts, pallet jacks, boom lifts, scrubbers, and other light power-driven machinery.
Proficiency in Microsoft Office and standard office equipment.
Strong organizational, communication, and interpersonal skills, with the ability to make sound decisions in a fast-paced, high-pressure environment.
Ability to work independently and collaboratively, prioritize tasks, meet deadlines, and follow oral and written instructions.
Valid U.S. driver’s license.
Must be available to work a flexible schedule, including early mornings, evenings, weekends, holidays, and extended consecutive days as required by event operations.

Nice To Haves

Production experience supporting concerts, basketball, hockey, and special events preferred.

Responsibilities

Manage and develop operating procedures that conform to corporate standards specific to the operations department at the Port Wentworth Ice Cove and Amphitheater.
Oversee day-to-day building operations, maintenance, special projects. Plans and coordinates a variety of facility set-ups including ice hockey matches, youth skates, college hockey, family shows, concerts, comedy shows, sports and trade show configurations.
Overseeing part time operations staff members for facility setup, maintenance and ice installation.
Leading full-time staff members as needed with venue maintenance and setups
Oversee facility maintenance program and development of the Computerized Maintenance Management System (CMMS).
Train all employees on forklift and scissor lift operation, Zamboni resurfacing, fire/life safety and emergency procedures.
Oversees all purchases of safety equipment, housekeeping and operational supplies for third party vendors.
Present operations department reviews in weekly staff
Develop and maintain working relationships with all departments.
Know and guarantee all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures are followed.
Maintains and oversee departmental equipment; notify Director of Production as additional equipment is needed and schedules services required.
Assist in the preparation of the annual operating budget and recommend an annual capital budget for long-range repairs and improvements to the facility.
Oversee and monitor all ice events, conversion and housekeeping crews, provide team support as required. Ensuring proper scheduling of third-party employees, event setups and event days
Assist event manager with rider specifications, ensuring all setups are completed and set to specifications in data sheets.
Investigate, analyze, and resolve operational problems and complaints.
Act as liaison between clients and facility contractors as needed.
Deliver timely and accurate information to operations staff for proper setup and ice maintenance at each facility.
Troubleshoot equipment issues, including Zamboni, forklift, floor scrubbers, carpet cleaners and lawn equipment.
Preventative maintenance of Zamboni’s and blade changes.
Oversee all production equipment, including maintenance and repair as necessary
Ensure preventative maintenance of all facility equipment
Oversee event load ins and load outs that are typically early in the mornings and/or late into the evening
Works with third party vendors and operations managers to upkeep star dressing rooms, locker rooms and painting of interior spaces in facility.
Assist as needed in Ice installation, maintenance, operations, and coordination across all OVG Savannah properties including Enmarket Arena, Johnny Mercer Theatre and any future projects.