Ice Cream Server - Seasonal

Nemacolin•Wharton Township, PA

2d•Onsite

About The Position

ESSENTIAL FUNCTIONS: (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.) Responsible for actively building and retaining guest relations and acts as a mentor to other employees and coworkers to provide superior guest service. Strong preparation skills – including but not limited to stocking items needed for service, changing out products while adhering to state health department regulations & standards. The cashier must always portray a professional manner including appearance, identification, and general conduct at all times. Makes a positive contribution to the work environment through presentation of positive attitude, demonstration of cooperation and teamwork, and constructive approach to daily events. Comply with resort SOPs & expectations, including but not limited to cash handling, appearance, attendance, guest service standards. Reports any potential safety hazards to management immediately. Perform all tasks assigned by the manager (side-work, cleaning etc.), including other duties outside of daily-weekly checklist duties. Keep workspaces & exterior guest public spaces clean & organized. Maintain detailed knowledge of menu items & allergens. Provide prompt & genuine service to all guests at all times. Excellent communication skills and relationship building with the serving staff. Ability to prioritize multiple tasks & maintain collective & genuine in high volume situations. Adheres to SOPs, including but not limited to phone etiquette, personal appearance, timing & attendance, guest interactions. Knowledge of menus & allergens for all food & beverage items in the Ice Cream Parlor, in additional to general & accurate resort information Obtain & maintain a RAMP certification through the state of PA. Other job duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Friendly and outgoing personality. Must be at least 18 years of age to comply with state requirements for alcoholic beverage service. Ability to stand up to 8 hours at a time. Must be able to lift up to 25lbs. Must be able to speak the English language fluently. Must be able to handle high-pressure situations. Must be able to work a variety of shifts – including holidays, weekends, evenings, etc. Strong organizational skills. Ability to effectively perform multiple tasks. Ability to interface professionally with business contacts and customers. Strong understanding of hospitality industry helpful. These skills and abilities are typically acquired through the completion of a high school diploma or equivalent, as well as through a minimum of 2 years of experience in a guest service role. This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be required by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required. Begin a Meaningful Career at Nemacolin At Nemacolin resort in Pennsylvania’s Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement. Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning. Growth & Development Paid training and structured onboarding Hands-on learning and cross-department opportunities Clear pathways for advancement and internal promotion Recognition through individual and team honors Benefits & Everyday Perks Competitive hourly wages and attractive 401(k) program Medical, dental, and vision coverage for eligible associates Paid time off and holiday compensation Discounted associate meals and uniform services Savings across resort dining, retail, spa, and activities Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community A role at Nemacolin opens the door to skill-building, meaningful relationships, and a future shaped through experience and opportunity. Bring your passion. Grow your career. Create Real Life Magic. About Nemacolin A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience. Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional. Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey.

Requirements

Friendly and outgoing personality.
Must be at least 18 years of age to comply with state requirements for alcoholic beverage service.
Ability to stand up to 8 hours at a time.
Must be able to lift up to 25lbs.
Must be able to speak the English language fluently.
Must be able to handle high-pressure situations.
Must be able to work a variety of shifts – including holidays, weekends, evenings, etc.
Strong organizational skills.
Ability to effectively perform multiple tasks.
Ability to interface professionally with business contacts and customers.
Strong understanding of hospitality industry helpful.
These skills and abilities are typically acquired through the completion of a high school diploma or equivalent, as well as through a minimum of 2 years of experience in a guest service role.

Nice To Haves

Strong understanding of hospitality industry helpful.

Responsibilities

Responsible for actively building and retaining guest relations and acts as a mentor to other employees and coworkers to provide superior guest service.
Strong preparation skills – including but not limited to stocking items needed for service, changing out products while adhering to state health department regulations & standards.
The cashier must always portray a professional manner including appearance, identification, and general conduct at all times.
Makes a positive contribution to the work environment through presentation of positive attitude, demonstration of cooperation and teamwork, and constructive approach to daily events.
Comply with resort SOPs & expectations, including but not limited to cash handling, appearance, attendance, guest service standards.
Reports any potential safety hazards to management immediately.
Perform all tasks assigned by the manager (side-work, cleaning etc.), including other duties outside of daily-weekly checklist duties.
Keep workspaces & exterior guest public spaces clean & organized.
Maintain detailed knowledge of menu items & allergens.
Provide prompt & genuine service to all guests at all times.
Excellent communication skills and relationship building with the serving staff.
Ability to prioritize multiple tasks & maintain collective & genuine in high volume situations.
Adheres to SOPs, including but not limited to phone etiquette, personal appearance, timing & attendance, guest interactions.
Knowledge of menus & allergens for all food & beverage items in the Ice Cream Parlor, in additional to general & accurate resort information
Obtain & maintain a RAMP certification through the state of PA.
Other job duties as assigned.

Benefits

Competitive hourly wages and attractive 401(k) program
Medical, dental, and vision coverage for eligible associates
Paid time off and holiday compensation
Discounted associate meals and uniform services
Savings across resort dining, retail, spa, and activities
Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community
Paid training and structured onboarding
Hands-on learning and cross-department opportunities
Clear pathways for advancement and internal promotion
Recognition through individual and team honors