Ice Cream Ben & Jerry's Quality Manager - Vermont Manufacturing

About the position

The Magnum Ice Cream Company is preparing to stand on its own, aiming to become an independent, EUR 8.3 billion publicly listed company by the end of 2025. We're on a mission to create the ultimate snacking company, where growth, innovation, and performance are cultivated and rewarded. The Quality Manager will oversee the site quality agenda, ensuring every product delivers the best experience and delights our consumers. This role involves leading the Quality agenda, defining and operationalizing the Quality policy, strategy, and processes across the Unilever Ice Cream network.

Responsibilities

• Manage expertise function in the SU, ensuring compliance with the Food Safety Program.
• Support disruptive innovations, ensuring all new products align with high standards related to product safety and quality.
• Assist in developing food safety procedures on factory standards aligned with global standards and local legislation requirements.
• Lead and participate in root cause analysis (RCA) and corrective & preventive action (CAPA).
• Capture lessons learned and promote a no-fault-forward and continuous improvement quality culture.
• Provide technical input to consumer & product complaints, inquiries, or continuous improvement activities.
• Drive continuous improvement initiatives within the supply chain, optimizing efficiency and reducing defects.
• Deploy and ensure QMS (Quality Management System) in the BU by aligning with local legal requirements and global quality policies & procedures.
• Develop & deploy BU Quality OKRs and monitor ongoing progress and performance.
• Ensure strong communication between teams to facilitate exchange of information and implement change and improvements.
• Build a strong Quality culture in the Site and business by fostering a collaborative team environment.
• Participate in managing, advising, and coordinating Quality Incident Management process (including recalls).

Requirements

• Strong knowledge of food safety regulations and standards: Experience ensuring compliance with regulations such as c GMP, HACCP, FSSC22000, and local food labeling requirements.
• Proven experience in quality management within foods, preferably Ice Cream and other dairy foods.
• At least 10-15 years of relevant experience as a quality leader.
• Strong leadership and interpersonal skills, with the ability to effectively communicate and collaborate with stakeholders at all levels.
• Excellent problem-solving abilities, analytical skills, and attention to detail.
• Self-motivated and enthusiastic.
• Strong ability to work to deadlines and prioritize tasks.
• Auditing skills and clear understanding of product safety, quality, efficacy, and compliance risks.
• Proactive approach: Anticipating potential quality issues and implementing preventive measures.

Nice-to-haves

• Experience with Six Sigma and lean manufacturing.
• Flexibility and responsiveness to changing regulations, market trends, and customer preferences.

Benefits

• Health insurance (including prescription drug, dental, and vision coverage)
• Retirement savings benefits
• Life insurance and disability benefits
• Parental leave
• Sick leave
• Paid vacation and holidays
• Access to numerous voluntary benefits