Ice Cream Associate

Max's Best Ice Cream•Bethesda, MD

13d•Onsite

About The Position

We are seeking a friendly, efficient, and detail-oriented Ice Cream Associate to join our team at Max's Best Ice Cream. This dynamic role involves assembling and serving all menu items to our valued guests, maintaining a clean and welcoming environment, and ensuring smooth operations behind the counter. The ideal candidate will have a passion for exceptional customer service and a love for ice cream and sweet treats !

Requirements

Capability to stand for extended periods as well as bend and lift items weighing up to 50 pounds regularly during shifts.
Previous experience working in an ice cream shop and ice cream assembly.
Previous experience in guest-facing roles.
A collaborative attitude and strong work ethic.
Clear verbal skills to interact with customers and teammates effectively.
Ability to multitask and manage time in a busy environment.
Comfortable using a POS system (training provided).

Responsibilities

Greet guests warmly and answer any menu-related questions.
Take guest orders efficiently and accurately and promptly deliver guest orders and provide receipts with a smile.
Assemble and serve valued guests all menu items for both dine-in and take out orders.
Deliver finished products to dine-in guests at their tables or to waiting takeout guests by name.
Serve delicious ice cream scoops, milkshakes, sundaes, floats, and other menu items with precision and care.
Prepare assembly stations for milkshake, sundae, and float creation, including portioning and setting pars for the upcoming shift.
Handle special requests or dietary restrictions with attentiveness and professionalism.
Verify customer age for alcoholic beverages and ensure compliance with all legal alcohol service guidelines.
Process guest purchases using the point-of-sale (POS) system, handling cash and card transactions.
Turn in cash till and cash out to supervisor at the end of each shift.
Receive, check, and organize orders from vendors to ensure proper stock levels.
Notify management of inventory needs or discrepancies in shipments.
Maintain the cleanliness of the counter area and assembly stations , equipment, and utensils throughout the shift.
Restock serving supplies, such as cones, napkins, and utensils, as needed.
Follow health and safety guidelines to ensure food handling standards are met.