Ice Arena Representative II | Part-Time | BodyArmor Ice Rink

Oak View Group•Coralville, IA

6d•$11 - $12•Onsite

About The Position

The Ice Arena Representative acts as the primary provider of direct service to guests as they are entering, participating and leaving Coral Ridge Ice Arena. They are responsible for providing guest service, admission transactions, and a safe & clean environment, ensuring all service needs are met. Individuals work in various positions as needed including, but not limited to, cashier, skate rental, housekeeping, and guest service.

Requirements

High school diploma or equivalent preferred
One or more years’ experience in guest service and cash handling position
Exceptional customer service and communication skills
Ability to manage cash transactions accurately and responsibly
Ability to work independently and as part of a team
Ability to speak clearly and concisely in the English language
Ability to work a varied schedule based on provided availability that may include mornings, evenings, weekends and holidays
Completed operations training on Zamboni, Compressor Room and Skate Sharpening equipment through the Coral Ridge Ice Arena or one or more years’ of equivalent experience

Responsibilities

Greet and explain services available to guests; assist guests with skate rental and questions
Accept payment for guest services responsibly and accurately
Follow all Company policy / procedures related to cash management and closing register procedures
Follow Company procedures for providing skates / equipment to guests and provide any important related details to guests
Provide directional assistance to guests throughout the facility
Monitor guests and ensure guests maintain a safe environment
Report an unsafe conditions or other escalated guest concerns to management immediately
Ensure guests are operating in accordance with Oak View Group, Ice Arena and local policies / procedures
Provide exceptional services during client events as directed such as parties, camps, etc.
Represent the company in cases of emergency as required to assist guests with exiting the facility
Responsible for cleaning and removal of waste; ensure facility is clean and sanitized
Maintain professional interpersonal relations with all external guests, co-workers and management
Employee works on-site, must maintain excellent attendance, and must follow Spectra policies / procedures on related to health and Personal Protective Equipment (PPE) as directed
Employee is fully trained on equipment such as Zamboni and Skate Sharpener Machine
Responsible for training Ice Arena Representative 1 employees on the Zamboni, Compressor Room and Skate Sharpener Machine
Reports any unsafe conditions regarding but not limited to the Zamboni, Compressor Room operations and Skate Sharpener equipment