ICBS Crisis Supervisor
About The Position
The ICBS Crisis Supervisor provides leadership and oversight for the Integrated Community-Based Services (ICBS) program, ensuring high-quality crisis response and clinical coordination. This role supervises a team of crisis staff, oversees after-hours and weekend operations, and ensures compliance with all agency, funder, and accreditation standards. The position operates primarily remote, with the expectation of attending occasional in-person meetings, orientation, and team events at the Park Forest office. Evening and/or weekend availability is required, as this role provides leadership and direct response support to crisis situations as needed.
Requirements
- Bachelor’s degree (BA/BS/BSW) required; Master’s degree (MA/MS/MSW) preferred.
- Minimum of two years’ experience in program supervision, crisis intervention, or youth/family services.
- Strong leadership, organizational, and communication skills.
- Ability to manage and guide teams during high-pressure or crisis situations.
- Proficiency in documentation, performance monitoring, and virtual team management.
- Familiarity with trauma-informed and strengths-based approaches.
- Must be available for evening and/or weekend hours.
- Must reside within commuting distance of Park Forest, IL for required in-person meetings.
- Valid Illinois driver’s license and automobile insurance required.
- Must carry an agency-issued cell phone during scheduled hours.
Responsibilities
- Provide ongoing supervision, coaching, and performance evaluations for ICBS staff.
- Conduct session observations and file reviews to ensure quality and compliance.
- Facilitate team meetings to promote collaboration, problem-solving, and program excellence.
- Oversee onboarding, training, and professional development for new and existing team members.
- Monitor productivity and service outcomes, providing targeted support when needed.
- Ensure trauma-informed care principles are integrated into all aspects of service delivery.
- Maintain a working knowledge of the DSM-5 to assist staff with diagnostic and clinical assessments.
- Respond to CARES calls and coordinate follow-up services when necessary.
- Provide real-time support and direction to on-call crisis workers.
- Ensure timely documentation and updates in Authority and related systems.
- Approve shelter placements, coordinate transportation, and manage crisis communications.
- Communicate with hospitals, DCFS, and law enforcement during crisis interventions.
- Create and manage the on-call schedule to maintain 24/7 service coverage.
- Track and submit CRS data and after-hours reports for compliance and program evaluation.
- Prepare and submit all required program, monthly, and quality assurance reports.
- Maintain complete and accurate client files and documentation per agency and funder standards.
- Participate in audits and ensure ongoing program compliance.
Benefits
- Health, Dental, and Vision Insurance
- Disability & Life Insurance
- Paid Vacation, Sick Days, and Holidays
- Retirement Plan
- Employee Assistance Program (EAP)
- Employee Discounts on services such as cell phones, restaurants, and more
- Monthly Cell Phone Stipend: $50/month
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
