ICBA/TCM Bank-posted 4 months ago
$180,000 - $200,000/Yr
Full-time • Executive
51-100 employees

ICBA Payments is seeking a Senior Vice President, Strategic Partners to help transform a steady 40-year business supporting the nation’s community banks to the future of payments. The Senior Vice President, Strategic Partners leads ICBA Payments’ portfolio of issuer-processing, card-network, and other critical technology partnerships, overseeing performance, commercial value, and roadmap alignment. This role serves as the executive liaison between ICBA and its core providers (processors and card networks), ensuring that vendor performance, service delivery, and strategic alignment support ICBA Payment’s operational, regulatory, and growth objectives. The Senior Vice President partners with Product, Sales, Technology/Architecture, Operations, Finance, Legal/Compliance, Risk, and Information Security to drive measurable value from vendor engagements and identify opportunities for innovation and efficiency. The Senior Vice President serves as a senior leader in the organization, serving on the leadership team that develops the strategic vision and works effectively with other leaders across the ICBA enterprise (and, as appropriate, TCM Bank, N.A.) to develop multi-year strategy and to bring strategic capabilities to market.

  • Serve as the executive point of contact for core processing vendors, card networks, and critical service providers.
  • Lead steering committees and quarterly business reviews (QBRs), and executive-level partnership evaluations.
  • Develop and maintain strong, collaborative relationships at both operational and executive levels.
  • Act as primary advocate for ICBA Payments and TCM Bank, N.A. in contract negotiations, issues resolution, and service escalations.
  • Develop and communicate long-term strategy for maintaining competitive advantage in the payments’ ecosystem.
  • Define, implement, and monitor operational metrics and KPI programs to ensure objective achievement.
  • Ensure vendor strategies and roadmaps align with organizational business objectives.
  • Drive continuous improvement initiatives by identifying service gaps and implementing corrective actions.
  • Oversee complete contract lifecycle management and renewal processes to maximize value and manage costs.
  • Partner with Finance on budgeting, forecasting, and benefits realization tracking.
  • Monitor performance against contractual service levels and ensure compliance with obligations.
  • Maintain comprehensive exit strategies and contingency plans.
  • Track cost savings, credits recovered and avoided expenses.
  • Collaborate with Product & Sales teams to identify opportunities leveraging partner capabilities for digital transformation and enhanced customer experience.
  • Facilitate communication between external partners and internal stakeholders for successful project execution.
  • Ensure adherence to regulatory requirements and risk management protocols.
  • Master's degree and 15+ years of progressive experience in financial services, with 10+ years in payments and banking or a bachelor's degree and 17+ years of progressive experience in financial services, with 10+ years in payments and banking is preferred.
  • Deep experience in credit card management and core banking operations.
  • Extensive knowledge of the end-to-end lifecycle of credit and debit card processing.
  • Direct experience with major processors (FIS/Fiserv) and card networks (Visa/Mastercard).
  • Proven experience in contract negotiation, SLA management, and partner governance.
  • Exceptional relationship-building and stakeholder management capabilities.
  • Strong executive presence with ability to inform and influence at all organizational levels, including C-Suite and Board.
  • Strategic thinking combined with detailed operational oversight capabilities.
  • Excellent written and verbal skills.
  • Demonstrated leadership experience managing complex, multi-stakeholder initiatives.
  • Ability to travel 1-2 times a month.
  • Target annual salary range of $180,000-$200,000 based on a regular, full-time schedule.
  • Comprehensive healthcare benefits package (medical, dental and vision).
  • 401k plan company match contribution.
  • Annual performance bonus.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service