IBM Mainframe Operations Analyst

Quartech Systems Ltd.

4d • $75,000 - $95,000 • Hybrid

About The Position

Quartech delivers Application Management Services within a large, complex public sector environment that supports critical financial and social assistance programs across British Columbia. The successful Operations Analyst will work within a high-volume, mission-critical application portfolio that underpins more than $3 billion in annual benefit transfers and supports the accurate and timely processing of more than 3 million payments each year. This role contributes to the stability, coordination, and continuous support of business-critical systems essential to frontline service delivery.
This role ensures the reliable execution of operational processes, scheduled jobs, batch cycles, and maintenance activities in accordance with Standard Operating Procedures.

Requirements

• Minimum 2 years of related experience in a professional, enterprise IT environment
• Ability to work flexible hours, including shift coverage between 7:00 AM and 8:00 PM, Monday to Friday, and one weekend shift per month
• Strong customer service orientation and commitment to service excellence
• Self-motivated, with the ability to work independently and collaboratively as part of a team
• Willingness to work closely with team members, clients, and vendors in a collaborative, fast-paced operational environment
• Strong written and verbal communication skills, with excellent interpersonal abilities
• Experience collaborating with multiple external clients and vendors.
• Strong analytical thinking, troubleshooting, and problem-solving skills
• Commitment to ongoing professional development and growth.
• z/OS mainframe environments
• TSO/ISPF
• JCL
• CA-ESP Workload Automation, or a similar job scheduler
• IOF or SDSF

Nice To Haves

• Databases such as IBM Db2, IMS, and VSAM
• File-AID
• Rocket Data Studio, or a similar Eclipse IDE
• z/OS Unix System Services (USS) and OMVS
• SFTP
• CA-SYSVIEW
• Microsoft 365

Responsibilities

• Assist in the successful delivery of daily operations and production control tasks for BC Ministry applications, ensuring that the legacy applications and environments operating as expected.
• Supporting the Ministry’s daily computer operations scheduled tasks and production control requests on working days from 7:00am to 8:00pm.
• Perform operational tasks in accordance with standard operating procedures.
• Help maintain the stability and efficiency of scheduled batch processing streams, manage schedule change requests, and perform initial issue troubleshooting.
• Execute compilation, migration, and post-migration activities based on developer instructions, while coordinating with external service providers as required.
• Provide ongoing monitoring, troubleshooting, and system health checks.
• Support scheduled operational activities such as major project releases, database reorganizations, and annual disaster recovery exercises.
• Use ServiceNow to support incident, change, and release management processes, including production incidents and data correction changes.
• Produce benefit cheque and electronic payment outputs in accordance with the monthly processing schedule.
• Ensure timely production of payment files to meet downstream printing, mailing, and treasury deadlines.
• Communicate progress, status updates, and any deviations from schedule throughout month-end processing.
• Provide online and on-call support during month-end processing until all cheque and report production activities have been successfully completed.
• Help ensure accurate payment processing through established checks, balances, and validation procedures.
• Complete all jobs and tasks deemed critical to month-end processing timelines.
• Escalate issues that may impact the achievement of key month-end milestones in accordance with incident escalation guidelines.

Benefits

• Join a passionate, driven team focused on solutions that support social change and environmental sustainability.
• Enjoy competitive salaries, comprehensive benefits, and access to our Employee and Family Assistance Program to support your well-being.
• We value work-life balance and offer flexibility to help you thrive both personally and professionally.
• We’re growing! Take advantage of exciting opportunities for career advancement and professional development.
• We’re passionate about learning and provide ongoing education and growth opportunities.
• We are dedicated to building a diverse, inclusive, and welcoming workplace where everyone feels a sense of belonging and is valued for their unique contributions and perspectives. As an equal opportunity employer, we encourage applications from individuals of all backgrounds and experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees