IAM Support Engineer

CVS Health

3d

About The Position

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary The IAM Engineering Support Engineer will play a critical role in ensuring the stability, compliance, and modernization of Identity Governance and Administration (IGA) systems. This position focuses heavily on SailPoint technologies and supports migration from legacy systems to SailPoint, while driving operational excellence and innovation through AI-enabled capabilities.

Requirements

• 3+ years of experience in IAM technologies, with strong expertise in SailPoint IdentityIQ or similar IGA platforms.
• Familiarity with migration strategies to IGA systems (eg, SailPoint)
• Strong understanding of compliance frameworks (SOX, GDPR, etc.).
• Experience with AI-driven tools for monitoring and reporting is a plus.
• Excellent problem-solving and root cause analysis skills.
• Strong communication and documentation abilities

Nice To Haves

• Knowledge of identity lifecycle management and provisioning workflows.
• Experience with scripting (e.g., PowerShell, Python) for automation.
• Familiarity with cloud platforms (AWS, Azure, GCP) and their IAM integrations.

Responsibilities

• Analyze workflow and integration failures, identify root causes, and implement corrective actions to maintain system stability.
• Provide decision-making support beyond routine monitoring handled by L1 Engineers.
• Ensure audit readiness through evidence collection and documentation.
• Explore and integrate AI-driven capabilities (e.g., predictive alerts, automated reporting) to enhance efficiency.
• Ensure AI complements, not replaces, critical human oversight and engineering judgment.
• Maintain adherence to regulatory standards with accurate, coordinated processes.
• Respond promptly to integration failures and workflow disruptions to safeguard business continuity.
• Apply expertise in system interdependencies and compliance implications to minimize risk
• Support and troubleshoot during the migration of IGA systems, ensuring smooth transition and minimal disruption.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees