IAM Senior Systems Support Analyst (Global Security)

RBC

About The Position

What is the opportunity? As the Senior IAM Systems Support Analyst, you will be responsible for deploying, supporting and continuously improving enterprise IAM services, with a focus on authentication systems used for MFA. In this role you will support day‑to-day platform reliability, incident response, deployment of a large-scale enterprise solutions including infrastructure, application, and integrations while partnering with architecture, security, and application team What will you do? Operate and support enterprise IAM and MFA platforms (e.g, RSA, Secret Double Octopus, FIDO2, MFA, SSO), ensuring high availability and performance. Act as subject matter expert for MFA journeys, including enrollment, recovery, and step‑up authentication across web, mobile, and desktop channels. Monitor, triage, and resolve IAM and authentication incidents, including on‑call participation for production issues impacting login and access. Integrate MFA flows with identity providers and directories (e.g, RSA, Entra ID/Azure AD, AD, SWIFT, VPN, Citrix). Work with application and product teams to onboard new Users and applications to the RSA, including requirements gathering, configuration, and testing. Implement and maintain authentication and authorization controls in line with corporate security standards, Zero Trust principles, and regulatory requirements Perform root‑cause analysis for complex authentication and access issues, documenting findings and implementing preventive measures. Maintain detailed runbooks, configuration baselines, and operational documentation for IAM and MFA platforms. Support IAM audits, compliance reviews, and evidence requests related to access controls, authentication policies. Collaborate with security architecture, SOC, network, and endpoint teams to align detection, logging, and response for identity‑related threats. Analyze usage metrics and feedback to optimize user experience for RSA authentication manager and other MFA solutions. Mentor junior analysts and provide technical guidance on IAM tools, support processes, and secure authentication patterns. Develop and maintain strong relationships with team members, stakeholders, and interface with groups using a variety of techniques What do you need to succeed?

Requirements

Bachelor’s degree in computer science or equivalent work experience
5+ years in IAM, security operations, or systems support roles with hands‑on responsibility for authentication platforms.
Direct experience supporting or implementing RSA Auth Manager and other strong MFA solutions (FIDO2/WebAuthn, passkeys, authenticator apps, RSA, Okta, Entra ID).
Strong knowledge of IAM concepts: identity lifecycle, RBAC, least privilege, SSO, session management, and privileged access considerations.
Solid understanding of authentication and federation protocols: OIDC, OAuth2, SAML2, and related token flows.
Proven experience supporting Microsoft Entra ID/Azure AD and Active Directory in an enterprise environment.
Strong troubleshooting skills across web, mobile, and endpoint environments, including logs, HTTP flows, certificates, and directory lookups.
Familiarity with security and compliance frameworks (e.g., NIST, ISO 27001, CIS, Zero Trust) and their implications for IAM controls.
Scripting or automation capability (PowerShell, Python, or similar) to streamline IAM operations and reporting.
Excellent communication skills, able to work with developers, security teams, and business stakeholders to translate requirements into technical changes.
Experience working in ITIL processes - incident, problem, and change management processes.

Nice To Haves

Hands‑on experience with specific MFA vendors (RSA , MS, Secret Double Octopus, Beyond Identity) in production environments.
Experience with EIAM & CIAM use cases (large‑scale enterprise, customer or partner identities) and adaptive/risk‑based authentication.
Experience with identity governance tools ( PAM, SailPoint)
Familiarity with identity threat detection, behavioral analytics, and fraud prevention capabilities tied into authentication journeys.
Knowledge of Zero Trust architecture patterns and device posture integration into access decisions
Background in data analysis or dashboarding (Power BI, Tableau, SQL) for IAM metrics and service health reporting.
Relevant certifications: CISSP, CISM, CIAM, vendor‑specific IAM/RSA certifications, or cloud security certifications

Responsibilities

Operate and support enterprise IAM and MFA platforms (e.g, RSA, Secret Double Octopus, FIDO2, MFA, SSO), ensuring high availability and performance.
Act as subject matter expert for MFA journeys, including enrollment, recovery, and step‑up authentication across web, mobile, and desktop channels.
Monitor, triage, and resolve IAM and authentication incidents, including on‑call participation for production issues impacting login and access.
Integrate MFA flows with identity providers and directories (e.g, RSA, Entra ID/Azure AD, AD, SWIFT, VPN, Citrix).
Work with application and product teams to onboard new Users and applications to the RSA, including requirements gathering, configuration, and testing.
Implement and maintain authentication and authorization controls in line with corporate security standards, Zero Trust principles, and regulatory requirements
Perform root‑cause analysis for complex authentication and access issues, documenting findings and implementing preventive measures.
Maintain detailed runbooks, configuration baselines, and operational documentation for IAM and MFA platforms.
Support IAM audits, compliance reviews, and evidence requests related to access controls, authentication policies.
Collaborate with security architecture, SOC, network, and endpoint teams to align detection, logging, and response for identity‑related threats.
Analyze usage metrics and feedback to optimize user experience for RSA authentication manager and other MFA solutions.
Mentor junior analysts and provide technical guidance on IAM tools, support processes, and secure authentication patterns.
Develop and maintain strong relationships with team members, stakeholders, and interface with groups using a variety of techniques

Benefits

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
Opportunity to achieve great success and grow your career with RBC
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Opportunities to do challenging work

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