IAM Senior Manager (Remote - NC, VA, AZ, NJ)

First Citizens Bank • Raleigh, NC

268d • Remote

About The Position

This is a remote role that may be hired only in NC, VA, NJ, AZ. Remote with ability to travel to Raleigh, North Carolina, Phoenix, Arizona or Morristown, New Jersey, on an as needed basis. The Senior Manager will be responsible for overseeing execution of the strategy, operations, and continuous improvement of the organization's IAM program. This role manages a team focused on authentication, authorization, directory services, privileged access, and identity lifecycle management across enterprise and cloud environments. The ideal candidate brings strong leadership skills, deep IAM expertise, and a passion for driving secure, scalable, and user-friendly access solutions.

Requirements

• Bachelor's Degree and 8 years of experience in Information Security or Technology OR High School Diploma or GED and 12 years of experience in Information Security or Technology.

Nice To Haves

• Certifications: CISSP, CISM, or certifications specific to IAM platforms (e.g., Okta, Azure AD, SailPoint) are strongly preferred.
• Deep understanding of identity protocols and standards (e.g., SAML, OAuth, OIDC, LDAP, SCIM).
• Proven experience managing IAM programs at scale in hybrid or cloud environments.
• Strong leadership and communication skills with the ability to work cross-functionally with technical and non-technical stakeholders.
• Demonstrated ability to manage complex projects, lead teams, and deliver results in a fast-paced environment.

Responsibilities

• Assist with defining and executing the IAM strategy aligned with organizational goals and regulatory requirements.
• Set priorities for team deliverables and long-term roadmap planning.
• Lead, mentor, and develop a team of IAM professionals including engineers, ops support, and analysts.
• Foster a collaborative and high-performing team culture.
• Oversee the delivery and operational excellence of identity services such as SSO, MFA, PAM, directory services, JML (Joiner/Mover/Leaver) processes, and federation across internal and external systems.
• Identify opportunities to enhance IAM systems and processes through automation, modernization, and policy updates.
• Work closely with cybersecurity, infrastructure, HR, and application teams to ensure IAM capabilities meet business needs and integrate effectively into broader IT systems.
• Ensure IAM policies and controls meet internal standards and external regulatory requirements.
• Support audit activities and implement remediation plans as needed.
• Define and report key IAM performance and compliance metrics.
• Use data to continuously improve IAM service delivery.

Benefits

• Competitive, thoughtfully designed and quality benefits program.

What This Job Offers

• Career Level: Manager
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree