IAM SECURITY ADMINISTRATOR, FCH - IT - SECURITY
About The Position
The Identity and Access Management (IAM) Administrator is responsible for maintaining Froedtert & MCW’s Identity and Access Management environment. This role provides technical expertise in supporting access management tools, administering identity lifecycle processes across multiple operating systems and platforms, and developing and enforcing IAM security policies and procedures. The IAM Administrator is also responsible for managing and resolving access-related incidents, requests, and changes through the ServiceNow ticketing system, ensuring timely, accurate, and well-documented fulfillment in accordance with established service levels and compliance requirements. This role works closely with technical teams and business partners to ensure secure, efficient access to systems and data while protecting the organization’s information assets. Strong communication and organizational skills are essential, as this role regularly engages with stakeholders at all levels of the organization and is expected to effectively manage workload, priorities, and assigned ticket queues. Performs other duties as assigned.
Requirements
- A minimum of three years of relevant security administration experience is required.
- Knowledge of computer principles at a level normally acquired through completion of a Bachelors degree in a relevant technology field or acquired through a combination of education and experience is required.
- Advanced knowledge of IT concepts including: risk, cybersecurity, governance, compliance, operating systems, databases, networking, application and web technologies
- Exceptional computer skills utilizing and supporting MS Office and MS Exchange/Outlook
- Ability to communicate with all levels of organization and vendors
- Ability to develop and follow department policies, standards, procedures and guidelines for Identity and Access Management activities.
- Demonstrated skills in project management, teamwork, critical thinking, and continuous process improvement
- Maintain a professional level of both written and oral communications.
Nice To Haves
- Experience in Identity and Access Management
- Experience administering automated provisioning / identity lifecycle management systems preferred.
- Experience administering Privileged Access Management (PAM) solutions preferred.
- Demonstrated experience working in an IT service management (ITSM) environment, including managing incidents, requests, and changes in ServiceNow or a comparable ticketing system.
- Ability to effectively manage a ticket queue, prioritize work, meet service level expectations, and maintain accurate documentation.
- Experience in a hospital or healthcare setting is preferred.
Responsibilities
- Maintaining Froedtert & MCW’s Identity and Access Management environment.
- Providing technical expertise in supporting access management tools.
- Administering identity lifecycle processes across multiple operating systems and platforms.
- Developing and enforcing IAM security policies and procedures.
- Managing and resolving access-related incidents, requests, and changes through the ServiceNow ticketing system.
- Ensuring timely, accurate, and well-documented fulfillment in accordance with established service levels and compliance requirements.
- Working closely with technical teams and business partners to ensure secure, efficient access to systems and data while protecting the organization’s information assets.
- Effectively managing workload, priorities, and assigned ticket queues.
- Performing other duties as assigned.
Benefits
- Paid time off
- Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
- Academic Partnership with the Medical College of Wisconsin
- Referral bonuses
- Retirement plan - 403b
- Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
- Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
