I.T. Workstation Support Intern - Summer 2026

NJM Insurance Group

141d • $21 - $25

About The Position

Consider joining NJM’s 2026 Paid Summer Intern Program! This is a robust program that includes: Lunch with our leaders. Meaningful work where you are a contributor and collaborator. Team Intern Project: Researching and presenting a business question to our top leaders. Leader Presentations: Insurance Industry, Key Departments and how they work and more. Informational interviews in areas you want to learn more about. Intern Fun: Night at the Trenton Thunder Game Volunteer events to give back to the community in which we serve Networking activities Game days.

Requirements

• Hands-on experience with Microsoft Windows support.
• General knowledge and experience with Microsoft SCCM.
• Experience with Ivanti, Adobe, iOS, and other 3rd party migration and personalization tools.
• Hands-on experience with Microsoft Office products.
• General knowledge of active directory and group policy.
• Experience with Dell Optiplex desktop line.
• Experience with IBM/Lenovo hardware line.
• Cumulative GPA 3.0 or greater.

Responsibilities

• Respond directly to technical questions or issues, or refer them to the appropriate employee or group in a timely manner.
• Utilize in-house and Internet resources when researching solutions for job related issues.
• Keep current in technology and continuously expand knowledge through training and review of industry literature.
• Assist the Senior Workstation Specialists during large-scale projects related to workstation hardware, applications, and/or workstation OS upgrades.
• Work in coordination with the IT Service Desk in the Field Analyst capacity when assigned.
• Support Server and Network groups with regard to issues involving multiple workstations.
• Address assigned work as defined in current call tracking tool.
• Adhere to current Service Level Agreements with regard to priorities and defined timelines for solution delivery.
• Investigate and resolve workstation problems regarding PC client OS, applications, and/or hardware.
• Resolve workstation problems with respect to their interaction locally and their participation on the NJM network.
• For hardware problems, initiate troubleshooting steps to resolve.
• If outside service is required, determine responsible vendor and take appropriate action.
• Provide support and advice to end-users in relation to PC software and hardware.
• Continuous Improvement efforts through Documenting Events & Procedures.
• Document procedures for recurring activities using existing templates and screen shots.
• Document Work Orders, RFC's, Incident and Problem tickets completely.
• Record status information promptly on Work Orders and Assigned tickets.

Benefits

• Continuous learning options.
• Outstanding benefits.
• Access to wellness programs.
• Opportunities to give back to the communities.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees