I.T. Support Specialist

Naniq Global Logistics- Honolulu, HI • Honolulu, HI

427d • $58,240 - $66,560

About The Position

The IT Support Specialist provides technical support to internal staff and ensures the smooth operation of technology systems. This role involves troubleshooting hardware, software, and network-related issues, supporting day-to-day operations, and ensuring efficient system performance. The IT Support Specialist is the first point of contact for all IT-related issues and plays a key role in improving productivity by maintaining and optimizing IT infrastructure.

Requirements

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
• 2+ years of experience in IT support or a similar role.
• Experience in a logistics, supply chain, or transportation environment is a plus.
• Proficient in Windows operating systems, Office 365, and network technologies.
• Strong problem-solving abilities and attention to detail.
• Excellent communication skills, with the ability to explain technical issues to non-technical staff.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Willingness to travel up to 20% of the time to support field locations.

Responsibilities

• Respond to IT helpdesk tickets and provide first-level support for hardware, software, and network issues.
• Diagnose and resolve technical issues, escalating more complex problems to senior IT staff or third-party vendors.
• Install, configure, and maintain hardware, including desktops, laptops, printers, and mobile devices.
• Support operating systems and application software (e.g., Windows, Office 365, logistics software).
• Provide remote or on-site support to field locations and offices.
• Assist in the maintenance of network infrastructure, including routers, switches, and wireless access points.
• Monitor network performance and troubleshoot connectivity issues.
• Perform basic server administration tasks such as user account creation and permissions management.
• Assist in maintaining data backups and ensuring business continuity through recovery solutions.
• Maintain accurate documentation of all hardware, software, and network configurations.
• Create user guides and provide training to staff on software applications and best IT practices.
• Keep records of troubleshooting processes and solutions for future reference.
• Assist in implementing cybersecurity measures, including antivirus software updates and user access management.
• Enforce IT policies, ensuring adherence to security protocols and data protection regulations.
• Conduct regular system and network audits to identify vulnerabilities.
• Stay updated on emerging technology trends and recommend improvements to IT systems and processes.
• Collaborate with other departments to ensure technology aligns with business needs and goals.
• Participate in IT projects, including upgrades, system migrations, and new technology implementations.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Vision Insurance
• Voluntary Accident insurance
• Paid time off
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree