Buck-posted 2 months ago
Full-time • Entry Level
Quarryville, PA
101-250 employees
Primary Metal Manufacturing

Buck Company is looking for an I.T. Support Specialist with 3-5 years of experience to be our go-to on-site resource for all things technology. In this role, you'll partner with team members across the business to understand their needs and deliver reliable I.T. solutions that keep operations moving. You'll set up and support hardware and software, troubleshoot technical issues, manage network equipment and security systems, and collaborate closely with our core I.T. team in Chestertown, MD. This is a great opportunity to take ownership of local I.T. support, work with a variety of systems and tools, and make a real impact in a hands-on, people-focused environment.

  • Provide comprehensive helpdesk support, including troubleshooting hardware, software, and network issues.
  • Manage and escalate helpdesk tickets as necessary in coordination with the core team.
  • Set up new hires PCs and company iPhones.
  • Conduct a new hire orientation covering IT infrastructure and policies.
  • Work with the core team to ensure the proper Active Directory (AD) permissions are set, perform account unlocks, and reset passwords.
  • Handle all move, add, and change requests for PC hardware, monitors, printers, and phones.
  • Manage PC and other hardware inventory.
  • Ensure all stocked PCs, laptops, and tablets are regularly updated.
  • Manage printer supply inventory and support tickets with third-party vendors.
  • Replace network switches, APs, and UPS batteries in IDF's and desktop units.
  • Run and manage network cabling projects when applicable.
  • Manage the camera system and security access and provide security footage upon request.
  • Collaborate with various vendors to support hardware and software.
  • Understand and manage permissions for the Odyssey business system while helping to resolve user issues.
  • Update applications as new releases are available and inform users of changes.
  • Support a variety of in-house developed applications in coordinating with the core I.T. development team.
  • Minimum 3-5 years broad Tier 1 and Tier 2 Helpdesk experience required.
  • Associates degree in Computer Science or CompTIA certificate is preferred but not required.
  • Previous experience in a manufacturing environment and ERP management experience is a plus!
  • Medical, dental, and vision insurance for you and your family
  • Competitive salary
  • Bonus programs
  • 401K retirement plan
  • Training opportunities
  • Tuition reimbursement
  • Paid vacation, PTO, and holidays
  • Gym reimbursements, and more!
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