I.T. Assistant

Lisa Academy Charter Schools • Springdale, AR

1d • $21 • Onsite

About The Position

We are seeking a reliable, customer-focused, and tech-savvy IT Assistant to join our technology team supporting our Northwest Arkansas (NWA) campuses. In this role, you will be the frontline support for our students, faculty, and staff, with a primary focus on managing, deploying, and troubleshooting our fleet of campus Chromebooks. The ideal candidate is a problem-solver who thrives in an educational environment and is passionate about keeping our campus connected.

Requirements

• High school diploma or equivalent required.
• Previous IT help desk experience or coursework in an IT-related field is highly preferred.
• Hands-on experience using and troubleshooting ChromeOS and the Google Workspace environment (Docs, Drive, Classroom, etc.).
• Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users patiently.
• Strong attention to detail, especially regarding inventory tracking and ticket management.
• Must be able to traverse various NWA campus buildings to provide on-site support.
• Ability to lift, carry, and move boxes of technical equipment (up to 40 lbs), such as carts or boxes of Chromebooks

Nice To Haves

• CompTIA A+ or Google IT Support Professional Certificate is a plus, but not required.

Responsibilities

• Chromebook Fleet Management: Prepare, enroll, and deploy new Chromebooks to students and staff using the Google Workspace Admin Console.
• Hardware & Software Troubleshooting: Diagnose and resolve Chromebook issues, including Wi-Fi connectivity, account login problems, missing apps, and OS updates.
• Device Repair & Maintenance: Perform basic hardware repairs on Chromebooks (e.g., replacing screens, keyboards, or batteries) and coordinate warranty repairs (RMAs) with vendors.
• Inventory Control: Track all devices using our asset management system. Manage the check-in and check-out process for loaner devices and ensure accurate inventory counts.
• Help Desk Support: Respond to Tier 1 support tickets, walk-up requests, and phone calls in a timely and professional manner.
• User Assistance: Educate students and staff on basic device usage, digital citizenship, and best practices for device care.
• End-of-Year Processing: Assist with the collection, cleaning, auditing, and storage of Chromebooks at the end of the academic year or semester.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED