Michigan Farm Bureau-posted about 1 year ago
Full-time • Entry Level
Lansing, MI

The iMIS System Administrator is responsible for the day-to-day administration of the iMIS Association Management System (AMS) at Michigan Farm Bureau. This role ensures data integrity, user experience, and system functionality are maintained effectively. The administrator provides essential support for the AMS, including user assistance, data analysis, maintenance, and reporting, while also coordinating event registration processes and participating in training efforts.

  • Provide Tier 1 support for AMS application and integrated modules, ensuring functionality and usability for all users.
  • Manage the setup and maintenance of event registration processes within the AMS.
  • Perform basic data queries and reporting using SQL, SSRS, Office 365, or similar tools to support MFB's data needs.
  • Assist in creating and maintaining documentation for AMS processes to ensure clarity and compliance.
  • Contribute to AMS-related projects involving data, technology, and application initiatives as required.
  • Work with internal IT staff and vendors on support needs.
  • Support AMS-related training sessions, collaborating with MFB divisions and assisting with user documentation.
  • Monitor and support data quality standards across all AMS environments, responsible for various tasks to clean up any data issues.
  • Assist in troubleshooting system performance and user issues and escalating as needed for timely resolution.
  • Associate's degree in Information Technology, Computer Science, or a related field required; or equivalent experience.
  • 2-4 years of experience in AMS or CRM support, with familiarity in using Association Management Systems or Customer Relationship Management systems.
  • iMIS application experience is preferred.
  • Proficiency in SQL and Office 365; familiarity with SSRS is a plus.
  • Marketing technology experience also a plus.
  • Willingness to provide support outside of standard working hours when necessary to resolve critical issues.
  • Familiarity with SSRS is a plus.
  • Marketing technology experience is also a plus.
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401K
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