I-9 & E-Verify Compliance Spec

Charter Spectrum • Charlotte, NC

362d

About The Position

The I-9 & E-Verify Compliance Specialist will be responsible for all aspects off the Company's compliance with USCIS guidelines for I-9 and E-Verify. The Specialist serves as the subject matter expert and point of contact for I-9 Administrators throughout the company regarding the compliant completion of the I-9 Sections 1 and 2, Supplement B, and creation of E-Verify cases through the Company's third-party system. This position is required to provide excellent service to Human Resources and business leaders requesting assistance with I-9 verification and associated transactions, while maintaining Service Level Agreements and meeting USCIS compliance requirements. The position is required to meet Employee Services Center quality standards with expert and efficient customer service techniques, and the timely and accurate use of I-9 administration process resources.

Requirements

• Ability to work a flexible schedule based on 8:00 AM ET - 6:30 PM ET, Monday - Friday.
• Ability to problem solve in a high-volume production oriented environment.
• High level of analytical, process and problem resolution skills.
• Clear and effective verbal and written communication skills.
• Ability to maintain confidentiality.
• Strong customer service orientation and rapid responsiveness to peer and client group needs.
• High degrees of attention to detail, logical thinking, and organizational skills.
• Hold exceptional follow-up cadence of outstanding or pending matters.
• Have excellent research skills.
• Previous experience with I-9 and E-Verify is desired.
• Previous experience working with a multi-state shared services organization is desired.
• Demonstrate proficiency in Microsoft Word, Excel and PowerPoint.
• Intermediate to advanced Excel preferred.

Responsibilities

• Achieve and maintain expertise to navigate and accurately record information with several business systems/applications including HR data, applicant tracking and onboarding system, case management tracking, vendor websites, etc.
• Maintain subject matter expertise on all aspects of Form I-9, E-Verify, I-9 Reverification, and reporting through the company's Onboarding and HCM systems.
• Coordinate and schedule I-9 and E-Verify employment authorization documents' review.
• Complete and/or track I-9 and E-Verify records for all new hires and provide education, communication, and awareness to HR, business leaders and employees to avoid missed deadlines and maintain compliant processes cases.
• Track expiring work authorization documents, and communicate deadlines for the completion of reverification to employees and HR.
• Track receipts presented in lieu of documents, and communicate deadlines for receipt of original documents to employees and HR.
• Create and deliver targeted communications for I-9 Administrators and peer groups about actions required.
• Create daily and weekly reports to monitor compliance of I-9 verifications and E-Verify submissions.
• Create and deliver weekly reports for executive leadership on compliance metrics.
• Identify data entry errors on employees' I-9 forms and resolve to eliminate negative downstream systems and/or process impacts.
• Maintain knowledge of current USCIS and DHS/SSA requirements, including acceptable documents, automatic extensions, document retention, and third-party systems integration.
• Research USCIS website resources and document resolutions to situations involving additional documentation requirements, employment authorization extensions, receipts, employee rights and resources, penalties, and all aspects of I-9/E-Verify.
• Prepare and maintain accurate and effective templates, training documentation, troubleshooting guides, and job aids.
• Routinely audit internal processes and proper recordkeeping to ensure employment verification compliance.
• Work directly with vendor to ensure proper operation of systems related to I-9 & E-Verify tasks.
• Respond quickly to E-Verify outages and version updates, and communicate accordingly to I-9 Administrators and/or peer groups.
• Support legal requests and oversee compilation of all documentation requirements for USCIS and DHS audits.
• Provide actionable monthly metrics on I-9/E-Verify processes.
• Manage system-access approval process for new and/or terminated I-9 Administrators, and maintain distribution list for active I-9 Administrators.
• Ensure the team has satisfactorily responded to I-9 related inquiries and provided guidance on all aspects of I-9/E-Verify submissions and corrections.
• Assist the team with inbound customer service calls as requested.
• Achieve functional knowledge of all processes and functions supported by the Employee Services Center team.

Benefits

• Comprehensive pay and benefits package that rewards employees for their contributions to our success.
• Supports all aspects of employee well-being.
• Delivers real value at every stage of life.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees